Aftermarket Manager - Sioux Falls, SD

C & B Operations, LLC; Sioux Falls (SD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay based on experience

Excellent medical, dental, vision and

Accident Insurance

Short-Term Disability

Life Insurance

401K with generous match

Progressive Paid Time Off

Paid Holidays

Training programs and growth potential

Opportunities to grow within the team

Job summary

C & B Operations, LLC in Sioux Falls, SD is seeking an Aftermarket Manager to lead the Service and Parts Departments, driving customer satisfaction and improving dealership profitability. You will optimize department processes, manage budgets and performance metrics, attract and retain top talent, and coordinate with customers through events and training programs.

With strong leadership and a focus on safety and compliance, you’ll foster growth, apply cost controls, and mentor staff to deliver

Qualifications

• 3+ years of experience in a service or parts department.
• Experience using dealership software such as Service ADVISOR, Parts ADVISOR, and Equip preferred.
• Knowledge of lawn, turf, and/or compact construction equipment or operations practices preferred.
• Valid Driver's License and a safe driving record.

Responsibilities

• Lead and manage the Service and Parts Departments to maximize customer satisfaction and ROI.
• Grow sales, exercise disciplined expense control, and attract/retain outstanding talent.
• Develop and motivate employees, ensuring safety, compliance, and training.
• Schedule, assign, and manage workloads; review work orders for accuracy and proper billing.
• Coordinate marketing plans and customer events to drive engagement and service growth.

Job description

C & B Operations has an opening for an Aftermarket Manager at our John Deere Dealership in Sioux Falls, SD. This position is responsible for managing the Service and Parts Departments, including maximizing internal and external customer satisfaction, growing sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function:
The Aftermarket Manager will manage parts and service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing department processes. Grows sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Lead and enforce Service and Parts Department processes to ensure customer satisfaction and operational excellence.

Own Aftermarket performance, budgets, and goals aligned with company objectives.

Execute service and parts marketing plans and coordinate customer events, clinics, and field days.

Oversee warranty and product program claims to ensure timely submission and maximum recovery.

Schedule, assign, and manage workloads based on technician skill sets and capacity.

Review work orders for accuracy, completeness, and proper billing.

Train, develop, and evaluate service and parts personnel; ensure training compliance and certifications.

Manage fleet, tools, equipment, inventory, and location organization.

Maintain safety, cleanliness, and compliance with DOT and regulatory standards.

Stay current on lawn, turf, and compact construction equipment.

Requirements:

• 3+ years of experience working in a service or parts department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR, Parts ADVISOR, and Equip or other computer based dealership programs preferred
• Knowledge of lawn, turf, and/or compact construction equipment or operations practices preferred
• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.