Aftermarket Manager

Tellus Equip; Kenedy (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Tellus Equip in Kenedy, TX seeks an Aftermarket Manager to oversee parts, service and aftermarket sales, driving customer satisfaction and operational efficiency.

Lead a team of parts specialists and service technicians; manage budgets, pricing, and KPIs; collaborate with the Corporate Territory Manager to optimize inventory and profitability.

Strong John Deere product knowledge, excellent communication, and willingness to work extended hours are essential.

Qualifications

• Experience in aftermarket sales and parts management.
• Knowledge of John Deere products and services.
• Strong communication skills with customers and staff.
• Ability to manage budgets and analyze financial data.
• Willingness to work extended hours and weekends.

Responsibilities

• Manage the day-to-day operations of the parts and service departments.
• Ensure parts inventory is well-stocked and services meet quality standards.
• Oversee the aftermarket department's budget and pricing strategies.
• Lead and motivate a team of parts specialists and service technicians.
• Develop long-term customer relationships and generate new leads.
• Coordinate customer clinics, field days, and promotional events.
• Monitor inventory levels and coordinate with suppliers.
• Review work orders for accuracy prior to billing.
• Ensure departmental tools and vehicles are well maintained.
• Manage recruiting, staffing, and employee development.

Skills

Aftermarket sales

Parts department management

Service operations

Team leadership

Customer service

Budgeting

Data analysis

Vendor relations

Communication skills

Education

Bachelor's degree in Business/Management

Tools

Microsoft Office

Internet research

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Aftermarket Manager

Full Time Management Kenedy, TX, US

The Aftermarket Manager is responsible for overseeing all post-sales activities related to parts, service, and customer support for John Deere equipment and machinery. This role includes managing the parts department, service operations, and aftermarket sales to ensure exceptional customer service, operational efficiency, and continued business growth in the dealership's aftermarket segment

SUMMARY OF RESPONSIBILITIES

• Manage the day-to-day operations of the parts and service departments. Ensure that parts inventory is well-stocked, and that services are efficiently delivered, meeting company standards for quality and customer satisfaction.
• Manage the aftermarket department's budget, ensuring profitability while controlling costs. In conjunction with the Corporate Territory Manager, analyze sales data and customer trends to make data-driven decisions on inventory and pricing strategies.
• Lead and motivate a team of parts specialists, service technicians, and other staff. Provide training on John Deere products, systems, and service procedures to maintain a high level of expertise within the team.
• Cultivate long-term relationships with existing customers and generate new customer leads through exceptional aftersales service. Address customer concerns related to product warranties, repairs, and parts availability.
• Coordinates customer clinics, field days, and related promotional events
• Monitor the inventory levels of John Deere parts and ensure parts are readily available to meet customer demand. Coordinate with suppliers and the dealership's supply chain to maintain optimal inventory levels.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

KEY QUALIFICATIONS & COMPETENCIES

• Proven experience in aftermarket sales, parts management, and service operations, preferably in the agriculture, construction, or heavy machinery industries, with knowledge of John Deere products and services.
• Ability to use Microsoft Office and the internet
• Excellent verbal and written communication skills to effectively interact with customers, team members, and vendors.
• Strong understanding of John Deere equipment, parts, and services, along with the ability to troubleshoot and solve equipment-related issues.
• Basic understanding of financial principles relative to aftermarket operations
• Ability to manage budgets, analyze financial reports, and track key performance indicators (KPIs).
• Ability to work extended hours and weekends

EDUCATION & CERTIFICATIONS

• Bachelor's degree in Business, Management, or a related field (or equivalent work experience).
• Valid Driver's License with a clean driving record

WORKING CONDITIONS

The work environment/physical demand characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.