Aftermarket Account Manager

Dillon Toyota Lift; Idaho; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Time Off

Company Vehicle & Gas Card

Company Cell Phone and Laptop Provided

Excellent Medical, Dental, Vision

Job summary

Dillon Toyota Lift is seeking a Customer Sales and Service Representative (CSSR) in Idaho to promote parts and service packages, including preventative maintenance and inspections. You will partner with service and parts teams to deliver a seamless customer experience and act as a trusted advisor.

The role emphasizes relationship building, persuasive communication, and a customer-first mindset, with opportunities for career growth within a family‑owned company that values its employees.

Qualifications

• High School diploma or GED required or equivalent.
• Experience in forklift batteries, material handling, industrial sales, or related industry preferred.
• Strong communication and customer relationship skills.
• Willingness to work in indoor and outdoor environments.
• Sales drive with ability to meet and exceed targets.

Responsibilities

• Market parts and service packages to customers, focusing on repairs, parts, annual inspections and preventive maintenance contracts.
• Generate quotes for service packages and repairs; promote complementary services.
• Build long-term relationships with customers and grow the customer base.
• Assist in locating or sourcing merchandise based on customer needs and collaborate on marketing strategies.
• Maintain knowledge of products, services, promotions, and policies; provide rentals and safety training.
• Keep sales records and call reports in the customer database.
• Collaborate with Sales, Service and Parts Teams to meet objectives.

Skills

People skills

Persuasive communication

Relationship building

Self-motivated

Education

High School diploma or GED

Tools

Forklift batteries

Job description

Are you a people person with a passion for sales and service in the material handling industry? Ready to turn customer connections into long-term partnerships?

At Dillon Toyota Lift, we’re on the hunt for a motivated and relationship-driven Customer Sales and Service Representative (CSSR) to join our Idaho team! In this role, you’ll be the go‑to expert for promoting our top-tier parts and service packages — from preventative maintenance contracts to annual inspections and repair solutions. You’ll collaborate with our service and parts teams to deliver a seamless, high-quality experience for every customer interaction.

This is more than just a sales job — it’s about building long-term relationships, identifying customer needs, and becoming a trusted advisor. If you have a knack for persuasive communication, a mechanical mindset, and a passion for helping customers find the right solutions, you’ll thrive here.

At Dillon Toyota Lift, we don’t just offer jobs—we offer careers where you can grow, succeed, and feel valued. If you’re ready to bring your skills to a team that supports and appreciates you.

What We Offer for the Customer Sales and Service Representative:

• Financial Security:
  • Highly Competitive Salary
  • 401K Retirement Plan
  • Paid Time Off & Holiday Pay
  • Company Vehicle & Gas Card
  • Company Cell Phone and Laptop Provided
• Health & Wellness:
  • Excellent Medical, Dental, and Vision Plans –Starting 1st of the month following hire!
  • Flexible Spending Account & Health Saving Account Plans
  • Company Paid Life Insurance
  • Supplemental Benefits: Injury, Disability, & Critical Illness
• Company Culture
  • Fun Company Events
  • Supportive, Family-Oriented Work Environment
  • Company that Values, Respects, and Listens to its Employees
  • Career Development Opportunities

Your Impact as Customer Sales and Service Representative:

• Interact with customers to market parts and service packages that focus on repairs, parts, annual inspections, and preventative maintenance contracts. Work closely with service and parts staff to ensure a seamless customer service approach. Continuously focus on profits and revenues, while ensuring superior quality and customer service for both internal and external customers.
• Generate service package and repair quotes for customers, always promoting complementary products and services.
• Build long term relationships with customer base, and focus on growth of customer base.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Work with leadership to develop marketing strategies.
• Maintain knowledge of products, services, promotions, and payment and exchange policies. Provide rentals and safety training.
• Maintain sales records, and call reports in the customer database.
• Engage self as an active member of the Sales, Service and Parts Teams, working to support the team’s objectives and performance measures.

What You Bring to the Table as the Customer Sales and Service Representative:

• High School Diploma or GED
• Experience in Forklift Batteries, Material Handling, Industrial Sales, or related industry preferred
• Drive for Continuous Learning and Knowledge of Material Handling "System Selling"
• Desire to Work in Indoor and Outdoor Environments
• Enthusiasm for Sales: From Prospecting to Closing, and a Drive to Achieve and Exceed Sales Targets
• Commitment to Customer Success and Going Above and Beyond to Provide Exceptional Service
• Passion for Connecting with People, Understanding Their Needs, and Building Lasting Professional Relationships

Who We Are at Dillon Toyota Lift:

Starting as a small, family‑owned forklift dealership, Dillon Toyota Lift has grown into a full‑service dealership with five locations throughout Idaho and Utah. We offer multiple product lines, parts, service, rentals, warehouse racking, and energy solutions, for all your material handling needs! Dillon Toyota lift is a family‑owned company that redefines what it means to consistently maintain a great company culture. Join us and be part of a team in Nampa that is not only a leader in the material handling industry, but also in taking care of its people.

Dillon Toyota Lift offers a family-oriented culture, competitive salary, and comprehensive benefits package that includes health insurance, paid time off, 401(k) retirement plan and career development opportunities.

Dillon Toyota Lift is an Equal Opportunity Employer