Customer Service Representative

HOJ Innovations; Idaho Falls (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base salary

Profit sharing bonuses

Paid Holidays and PTO

Insurance benefits including medical,

401k Retirement Accounts with employer

Military friendly environment

Work-life balance

Job summary

Idaho Material Handling, Inc. in Idaho Falls invites an experienced Customer Service Representative to build and sustain customer relationships, sell material handling equipment, and promote maintenance contracts in the Idaho Falls/Twin Falls area.

As CSR you will coordinate with Field Technicians and Service Managers, develop sales strategies, answer questions, and provide quotes for service agreements while ensuring responsive support and high customer satisfaction.

Qualifications

• Strong organizational, communication, interpersonal, and customer relation skills
• Able to operate equipment for demonstration purposes
• Able to handle a variety of situations encountered during sales process
• Intermediate computer skills in MS Office and Outlook required
• Analytical/mathematics skills are essential
• Capable of handling multiple priorities and tasks
• Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
• Positive attitude and ability to comply with company policies and procedures
• Consistently maintain the highest standards in serving the customer's needs, including but not limited to, handling customer issues and complaints
• Maintain and strengthen customer relationships by acting professionally and as a representation of the company values

Responsibilities

• Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone
• Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment
• Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff
• Provides quotes for service agreements on a variety of industrial and warehouse equipment including forklift equipment, overhead cranes & automated conveyor systems
• Answer customer questions regarding operation safety issues and maintenance intervals
• Investigates and resolves customer problems with orders placed and warranty issues
• Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention
• Generate leads for service or equipment/device upgrades
• Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained
• Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales
• Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.)
• Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships
• Monitor delinquent PMs and assist with problem accounts
• Consult & problem solve to enhance the Company's position in existing & target accounts
• Implements strategic sales plans to accommodate corporate goals
• Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met
• Additional responsibilities as assigned

Skills

Customer relationship management

Communication skills

Time management

Problem solving

MS Office / Outlook

Education

High School Diploma/GED

3-4 years related experience in industrial equipment sales

Demonstrated expertise in industrial sales/customer service

Tools

MS Office/Outlook

Job description

Idaho Material Handling, Inc. is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative for the Idaho Falls / Twin Falls area. The primary function of this position is to develop and maintain customer relationships, sell material handling equipment, and maintenance and service agreements. As a CSR you'll determine customer needs and develop sales strategies to meet those objectives. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

About Us:

Idaho Material Handling is a full line material handling distributorship with locations in Boise and Idaho Falls, ID. IMH is an integral part of a larger engineering and material handling company, HOJ Innovations, with headquarters in Salt Lake City, UT. Offering total warehouse solutions, we are involved in all aspects of the material handling business including lift trucks, pallet racking & shelving, dock equipment and overhead cranes and conveyors. As a full line material handling dealer, we employ the region's largest service staff and equipment fleet dedicated to equipment installation and onsite repairs and service support. At HOJ we believe exceptional results are achieved by exceptional people doing exceptional things. As a IMH/HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made IMH & HOJ Innovations a leader in the material handling equipment and service industry. To find out more about our company and what we do, visit our website at www.hoj.net. We look forward to hearing from you!

Essential Duties and Responsibilities:

• Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.
• Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
• Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.
• Provides quotes for service agreements on a variety of industrial and warehouse equipment including forklift equipment, overhead cranes & automated conveyor systems.
• Answer customer questions regarding operation safety issues and maintenance intervals.
• Investigates and resolves customer problems with orders placed and warranty issues.
• Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
• Generate leads for service or equipment/device upgrades.
• Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
• Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).
• Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
• Monitor delinquent PMs and assist with problem accounts.
• Consult & problem solve to enhance the Company's position in existing & target accounts.
• Implements strategic sales plans to accommodate corporate goals.
• Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met.
• Additional responsibilities as assigned.

Education and Experience:

• High School Diploma/GED
• 3-4 years progressively related experience in industrial equipment sales preferred
• Demonstrated expertise in industrial sales/customer service capacity

Qualifications:

• Strong organizational, communication, interpersonal, and customer relation skills
• Able to operate equipment for demonstration purposes
• Able to handle a variety of situations encountered during sales process
• Intermediate computer skills in MS Office and Outlook required
• Analytical/mathematics skills are essential
• Capable of handling multiple priorities and tasks
• Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
• Positive attitude and ability to comply with company policies and procedures
• Consistently maintain the highest standards in serving the customer's needs, including but not limited to, handling customer issues and complaints
• Maintain and strengthen customer relationships by acting professionally and as a representation of the company values

• Must have a valid drivers' license with a good driving record
• Must have U.S. Work Authorization
• Must be able to pass background checks and random drug screenings

Benefits Offered:

• Competitive base salary
• Comprehensive total compensation program profit sharing bonuses
• Paid Holidays and Paid Time Off
• Excellent insurance benefits including medical, dental, vision, life and short-term disability
• Generous employer dollar match to HSA and 401k Retirement Accounts
• Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
• Company-wide commitment to promoting a strong work/life balance

Come be a part of our success! To learn more about what we do visit us at:

• Our Website: www.hoj.net
• Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
• Our Facebook page: www.facebook.com/HojInnovations

Job Type: Full-Time, M-F (8:00 a.m. – 5:00 p.m.)

Salary: Depends on Experience

Experience: Relevant 3 years (Preferred)

License: Valid Driver's License (Required)

Work Authorization: United States (Required)

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.