Aftercare Coordinator

Banyan Treatment Center; Florida; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) with employer match

Paid time off and holidays

Job summary

Banyan Treatment Centers is seeking an Aftercare Coordinator in Lake Worth, FL to manage discharge planning, continuity of care, and collaboration with clinical staff, families, and external partners.

This role ensures patients leave treatment with a clear aftercare plan, with a focus on long‑term recovery and preventing gaps in care. The position emphasizes documentation, team coordination, and patient safety, within a mission‑driven organization.

Qualifications

• Experience in discharge planning and care coordination.
• Strong written and verbal communication.
• Familiar with behavioral health services.
• Knowledge of EMR systems (Salesforce or Kipu preferred).

Responsibilities

• Coordinate discharge plans and next level of care.
• Obtain consents, IDs, and financial documents.
• Refer discharged patients to appropriate providers.
• Serve as liaison with VA, probation officers, attorneys, HR, and EAPs.
• Maintain EMR documentation and coordinate using Teams and Salesforce.
• Participate in weekly case consultations.

Skills

Discharge planning

Relationship building

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Associate’s degree preferred

Tools

Salesforce

Kipu EMR

Microsoft Teams

Job description

Banyan Treatment Centers | Behavioral Health of the Palm Beaches
Lake Worth, FL 33467, USA

Description

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion.

• Reporting to: Executive Director
• Schedule: Full-time| Sunday - Thursday
• Location: Lake Worth, FL

Key Responsibilities

Discharge Planning & Continuity of Care

• Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.
• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.

Documentation & Systems Management

• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
• Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.
• Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.
• Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

This is more than a job—it’s an opportunity to play a vital role in what recovery looks like after treatment. As an Aftercare Coordinator, you will:

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG’s Rise Fund.
• Champion the continuum of care by ensuring patients transition successfully from treatment into long-term recovery supports.
• Collaborate closely with clinical, operational, and business development teams, as well as families and external partners.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.