Aftercare Coordinator

Banyan Treatment Center; Milford (DE); Híbrido; USD 28 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off

Paid holidays

Wellness programs

Employee assistance programs

Referral programs

Resumo da oferta

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This part-time role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through

Qualificações

• Must have a high school diploma or GED; associate degree preferred.
• Experience in behavioral health or customer service preferred.
• Strong written and verbal communication skills.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources.

Responsabilidades

• Coordinate discharge planning and continuity of care with clinical staff and outbound team to ensure seamless transitions.
• Assist with admissions-related needs by obtaining consents, IDs, and financial documentation.
• Refer administratively discharged patients to appropriate providers when necessary.
• Serve as liaison with external agencies and partners (e.g., VA, probation officers, attorneys, HR, EAPs).
• Communicate with referral sources about patient arrivals, discharge planning, AMA risks, and hospitalizations.
• Engage families throughout the discharge process with timely updates and alignment with aftercare planning.
• Maintain accurate documentation in EMR (Kipu) and coordinate using Teams and Salesforce.
• Support retention and safety initiatives, including AMA blocking efforts.
• Participate in weekly case consultations with clinical, operational, and business development teams.

Conhecimentos

Communication skills

Customer service

Behavioral health familiarity

12-step familiarity

Formação académica

High school diploma or GED

Associate’s degree preferred

Ferramentas

Salesforce

Kipu EMR

Descrição da oferta de emprego

Description

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion.

• Reporting to: Executive Director


• Schedule: Part-time | 24 hours per week| 8-hour shifts

Key Responsibilities

Discharge Planning & Continuity of Care

• Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.


• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.


• Refer administratively discharged patients to appropriate alternative providers when necessary.


• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).


• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.


• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.

Documentation & Systems Management

• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).


• Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.


• Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.


• Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.


• Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.


• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.


• Strong written and verbal communication skills with attention to detail.


• Familiarity with Salesforce and/or Kipu EMR preferred.


• Knowledge of local community resources and aftercare support services.

This is more than a job—it’s an opportunity to play a vital role in what recovery looks like after treatment. As an Aftercare Coordinator, you will:

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG’s Rise Fund.


• Champion the continuum of care by ensuring patients transition successfully from treatment into long-term recovery supports.


• Collaborate closely with clinical, operational, and business development teams, as well as families and external partners.


• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.