Return and Refurbishment Manager

VLC Distribution; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

VLC Distribution in Houston, Texas is seeking a Return and Refurbishment Manager to lead warehouse operations for return processing. You'll manage a small team to ensure efficient refurbishment efforts while maintaining safety and compliance. The ideal candidate will possess strong organizational skills and critical thinking capabilities, along with excellent communication skills.

We offer a competitive salary, benefits including healthcare, and a quarterly bonus structure.

Qualifications

• 1-2 years of previous experience in a warehouse management role.
• Strong Microsoft Suite experience and capability.
• Excellent verbal and written communications skills.

Responsibilities

• Ensure B2B and B2C returns are audited and credited within the stated deadline.
• Management and oversight of two full-time staff.
• Coordination with warehouse and operations.
• Adhere to all health and safety guidelines.

Skills

Warehouse management experience

Excellent communication skills

Organizational skills

Microsoft Suite capability

Job description

We are seeking a Return and Refurbishment Manager to join our team.

You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room. A successful candidate will be organized, efficient with their time, and take ownership of the area and processes. Good communication (both written and oral) and collaborative skills are a critical skill in this role.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Main Duties

• Ensure B2B and B2C returns are audited and credited within the stated deadline.
• Accurately inspect and confirm contents of returned items and log all discrepancies digitally.
• Responsible for all inventory associated with return room.
• Take ownership of all tickets / requests raised.
• Daily reporting of forecasted targets with management.
• Management and oversight of two full-time staff.
• Monthly invoicing of completed work.
• Management of associated costs of the returns room.
• Executing inventory is organized and prepared accurately and timely.
• Creation of SLAs, both written and recorded, of new and existing processes.
• Coordination with warehouse and operations.
• Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them.
• Adhere to all health and safety guidelines.
• Attention to detail is required.
• Must be available on weekends as needed.

Key Attributes and Skills

• Excellent verbal and written communications skills.
• 1-2 years’ previous experience in a warehouse management role.
• Outside the box thinking is required to handle unique, multi-faceted problems.
• Strong Microsoft Suite experience and capability.
• Excellent organizational skills.
• Critical thinking capability.
• Ability to prioritize without routine oversight and direction.
• Team first attitude.
• Ability to delegate and hold others accountable.

Previous management experience is strongly preferred. This role is salary plus quarterly bonus.