After-Sales Specialist — Elevate Customer Experience (Hybrid)

Natuzzi Americas, Inc.; High Point (NC); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Natuzzi Americas, Inc. is seeking an After Sales Specialist to be a customer advocate, analyzing support needs and resolving issues while managing requests from customers, consumers, and service providers to deliver an excellent Natuzzi customer experience.

The role interfaces with after-sales, quality, and corporate teams, handling spare parts, claims, and KPI-driven processes. A hybrid work schedule applies, with training conducted in-office as needed.

Qualifications

• Minimum of 2 years in customer service, preferably with experience in both B2B and B2C support.
• Experience in furniture industry or SAP is a plus.
• Strong Excel and ERP familiarity preferred.

Responsibilities

• Interface with parties involved in after-sales support and claims.
• Provide technical analysis to assess the legitimacy of product quality service requests versus warranty policy.
• Order spare parts and follow up on delivery status to meet standards.
• Monitor the claims resolution process.
• Interface with Corporate Quality to report recurring defects on products.
• Interface with Corporate After Sales for operational and administrative activities.
• Ensure network repair costs and lead times comply with corporate policies.

Skills

Customer service mindset

Communication skills

Problem solving

Attention to detail

Tools

SAP

Microsoft Office

Job description

Natuzzi Americas, Inc. is seeking an After Sales Specialist to be a customer advocate, analyzing support needs and resolving issues while managing requests from customers, consumers, and service providers to deliver an excellent Natuzzi customer experience.

The role interfaces with after-sales, quality, and corporate teams, handling spare parts, claims, and KPI-driven processes. A hybrid work schedule applies, with training conducted in-office as needed.