After-Sales Quality Engineer: Root-Cause & Customer Liaison

Minth-North-America; Lewisburg (TN); On-site; USD 65,000 - 80,000; Full time

Job summary

Minth Tennessee International LLC in Lewisburg, TN seeks an After Sales Quality Engineer to address post-sale quality issues by analyzing returned parts and identifying root causes, coordinating with cross-functional teams.

You will communicate findings to customers and internal stakeholders, implement corrective actions, monitor product performance, and help reduce future issues while upholding our high quality and service standards.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or related technical field.
• Experience in quality engineering or after-sales support within manufacturing or technical environments.
• Strong understanding of root cause analysis and quality tools (8D, FMEA, SPC).
• Excellent communication with customers and internal teams.

Responsibilities

• Act as the primary interface for post-sale customer quality issues.
• Analyze returned products to identify root causes and drive corrective actions.
• Coordinate with cross-functional teams to implement improvements.
• Communicate findings and progress to customers and internal stakeholders.

Skills

Analytical thinking

Communication

Data analysis

Problem solving

Education

Bachelor’s degree in Engineering, Quality Management, or related technical field

Tools

8D

FMEA

SPC

Quality management software

ERP/CRM systems

Job description

Minth Tennessee International LLC in Lewisburg, TN seeks an After Sales Quality Engineer to address post-sale quality issues by analyzing returned parts and identifying root causes, coordinating with cross-functional teams.

You will communicate findings to customers and internal stakeholders, implement corrective actions, monitor product performance, and help reduce future issues while upholding our high quality and service standards.