After Sales Quality Engineer

Minth North America, Inc.; Lewisburg (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Minth North America, Inc. is seeking a Quality After Sales Engineer to resolve post-sale product issues by analyzing returns and coordinating with cross-functional teams. You will identify root causes and implement corrective actions to boost product reliability and customer satisfaction.

This role emphasizes data-driven quality improvements and close collaboration with customers. The position requires a bachelor's degree in engineering or quality management, experience in quality engineering or

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or related field.
• Experience in quality engineering or after-sales support in manufacturing.
• Strong root cause analysis using 8D, FMEA, SPC.
• Excellent communication with customers and internal teams.
• Proficiency in data analysis and quality management software.

Responsibilities

• Act as the primary customer interface for trade shipments from Mexico to the U.S.
• Coordinate customer communications and respond to inquiries in a timely manner
• Work closely with internal departments to resolve customer issues and ensure customer satisfaction
• Support after-sales activities and facilitate smooth project follow-up

Skills

Root cause analysis

Quality tools (8D, FMEA, SPC)

Communication skills

Data analysis

Quality management software

Education

Bachelor's degree in Engineering/Quality Management

Tools

ERP systems

CRM systems

Job description

About Company

Minth Group stands as a global leader in the manufacturing of exterior and structural automotive parts. By the end of 2025, with a workforce of 27,367 employees distributed across four business units and 80 global plants and offices, our operations span four continents and 15 countries. We take immense pride in serving a diverse clientele, encompassing over 80 automobile brands from all over the world. Leveraging one of the world’s most comprehensive and diverse customer platforms, Minth has made significant investments in the electrification of the automotive industry, positioning itself as the world's largest supplier of battery enclosures and body structure components. At Minth Group, our commitment extends beyond business success to the creation of a sustainable society and future for all. We champion green innovations and increasingly adopt green energy in our operations. Concurrently, we are dedicated to providing high-performance, superior-quality automotive parts that adhere to the highest global standards, continually driving innovation within the automotive industry.

About The Role

The Quality After Sales Engineer plays a critical role in ensuring customer satisfaction by addressing and resolving product quality issues post-sale. This position focuses on analyzing returned products, identifying root causes of defects, and collaborating with cross-functional teams to implement corrective actions. The engineer acts as a liaison between customers and internal departments to communicate findings and improvements effectively. By continuously monitoring product performance and feedback, the role drives enhancements that reduce future quality issues and improve overall product reliability. Ultimately, this position contributes to maintaining the company’s reputation for high-quality products and exceptional customer service.

Minimum Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related technical field.
• Experience in quality engineering or after-sales support within a manufacturing or technical environment.
• Strong understanding of root cause analysis methodologies and quality tools such as 8D, FMEA, and SPC.
• Excellent communication skills to interact effectively with customers and internal teams.
• Proficiency in data analysis and quality management software.

Preferred Qualifications

• Experience working in industries such as automotive, aerospace, electronics, or industrial equipment.
• Familiarity with regulatory standards and compliance requirements relevant to product quality.
• Ability to travel domestically to customer sites as needed.
• Knowledge of ERP and CRM systems to manage after-sales processes.
• Chinese with good english and communication skill preferred.

Responsibilities

• Act as the primary customer interface for trade shipments from Mexico to the U.S.
• Coordinate customer communications and respond to inquiries in a timely manner
• Work closely with internal departments to resolve customer issues and ensure customer satisfaction
• Support after-sales activities and facilitate smooth project follow-up

Skills

The Quality After Sales Engineer utilizes analytical skills daily to dissect complex product issues and identify root causes, ensuring effective resolution. Communication skills are essential for translating technical findings into clear, actionable information for customers and internal teams. Proficiency with quality tools and software enables the engineer to track trends, document investigations, and support continuous improvement efforts. Collaboration skills facilitate working across departments to implement corrective actions and prevent recurrence of issues. Additionally, problem-solving and organizational skills help manage multiple cases simultaneously while maintaining high standards of quality and customer satisfaction.