After-Sales Quality Engineer: Customer Impact Leader

Minth Group; Lewisburg (TN); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Minth Group is seeking an After Sales Quality Engineer in Lewisburg, TN to ensure customer satisfaction by addressing and resolving post-sale product quality issues. You will analyze returned products, identify root causes, and drive corrective actions with cross-functional teams.

The role emphasizes liaison with customers and internal departments, monitoring product performance, and implementing improvements to reduce future quality issues while upholding high quality standards.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related technical field.
• Experience in quality engineering or after-sales support within a manufacturing or technical environment.
• Strong understanding of root cause analysis methodologies and quality tools such as 8D, FMEA, and SPC.
• Excellent communication skills to interact effectively with customers and internal teams.
• Proficiency in data analysis and quality management software.

Responsibilities

• Act as the primary customer interface for trade shipments from Mexico to the U.S.
• Coordinate customer communications and respond to inquiries in a timely manner
• Work closely with internal departments to resolve customer issues and ensure customer satisfaction
• Support after-sales activities and facilitate smooth project follow-up

Skills

Root cause analysis

Quality tools

Data analysis

Communication

Quality management software

Education

Bachelor’s degree in Engineering or related field

Tools

ERP systems

CRM systems

Job description

Minth Group is seeking an After Sales Quality Engineer in Lewisburg, TN to ensure customer satisfaction by addressing and resolving post-sale product quality issues. You will analyze returned products, identify root causes, and drive corrective actions with cross-functional teams.

The role emphasizes liaison with customers and internal departments, monitoring product performance, and implementing improvements to reduce future quality issues while upholding high quality standards.