After-Sales Product Ops Associate — Client Experience

Chanel; Piscataway Township (NJ); On-site; USD 35,817 - 45,460; Full time

Benefits offered by this job

Wellbeing resources

Parental leave / family benefits

Generous paid time off

401K and other incentives

Healthcare options

Life Insurance

Job summary

CHANEL is seeking an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role supports day-to-day After-Sales operations, coordinating with client relations, quality, and workshop teams on repair processes and quality control.

The ideal candidate has 1–2 years of experience, strong communication, and a passion for product and client service. This is an in-person role based in New Jersey.

Qualifications

• 1–2 years of related experience in operations, retail, or client services.
• Excellent verbal and written communication skills.
• Comfortable working in systems and with process improvements.

Responsibilities

• Support day-to-day After-Sales operations and coordinate with client relations, quality, and workshop teams.
• Assist with product inspection, repair feasibility, repair organization, and repair quality control.
• Create process improvements to segregate repairs and manage stock and client repairs.
• Track items flowing in and out of the repair workshop daily.
• Ensure finished repairs meet Chanel quality standards with Artisan managers when needed.
• Handle outbound repair administration, including system steps and photographing repairs.
• Organize outbound repair shipments and collaborate with logistics.
• Partner with Inventory Controller on cycle counts and physical inventory processes.

Skills

Communication

Attention to detail

Product passion

Client experience

Teamwork

Education

Bachelor's degree

Tools

MS Office

Job description

CHANEL is seeking an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role supports day-to-day After-Sales operations, coordinating with client relations, quality, and workshop teams on repair processes and quality control.

The ideal candidate has 1–2 years of experience, strong communication, and a passion for product and client service. This is an in-person role based in New Jersey.