Associate, Product Operations

CHANEL; Piscataway Township (NJ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Wellbeing resources including dedicated paid time off for wellbeing

Generous paid time off policies

401K and other incentives

Robust healthcare offerings

Job summary

CHANEL is seeking an Associate for its Fashion After-Sales Team in Piscataway, NJ. This role involves managing daily operations, coordinating repairs, and ensuring quality standards are met.

The ideal candidate will have 1-2 years experience and a strong passion for enhancing the client experience. Excellent communication skills and the ability to work collaboratively are essential. The position offers a competitive salary range and various employee benefits.

Qualifications

• Minimum 1-2 years of related experience in operations, retail, or client experience.
• Comfortable working in systems.
• Strong passion for enhancing the client experience.

Responsibilities

• Assist with day-to-day After-Sales operations.
• Manage accurate count of all items in/out of the workshop daily.
• Ensure repairs comply with CHANEL quality standards.

Skills

Excellent communication skills

Strong attention to detail

Ability to work collaboratively across departments

Passion for product and understanding of the CHANEL client experience

Education

Bachelor's degree (preferred)

Tools

MS Office

Job description

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role

CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role is a key member of the After-Sales team, responsible for assisting with day‑to‑day After‑Sales operations. The coordinator works with client relations, quality and workshop atelier on product inspection, repair feasibility, repair organization, and repair quality control. Our ideal candidate has 1‑2 years of experience and a passion for product and client services.

Impact you can create at CHANEL

• Create process improvements in the organization and segregation of repairs within the After‑Sales space and workshop, implementing process flows for stock and client repairs to ensure lead times are sustained
• Manage accurate count of all items flowing in/out of the repair workshop daily
• Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards
• Perform admin functions related to outbound repairs, including system steps and photographing repairs
• Organize outbound repair shipments, partner with outbound logistics team on repair shipments and priority repairs
• Occasionally partner with Inventory Controller on cycle counts and physical inventory processes
• Identify process efficiencies with existing processes

You are energized by

• Working in a highly collaborative environment
• Passion for product, with high attention to detail
• Multi‑tasking within projects in a dynamic, fast‑paced environment
• Being comfortable with decision‑making
• Strong passion for enhancing the client experience
• Collaborating with passionate teammates

What you will bring to the team

• Excellent communication skills
• Strong attention to detail
• Passion for product and understanding of the CHANEL client experience
• Ability to work collaboratively across departments
• Ability to thrive in a team environment

Position Logistics

• Minimum 1‑2 years of related experience (operations, retail, client experience role)
• Excellent verbal and written communication skills
• Comfortable working in systems
• Proficiency in MS Office
• Bachelor's degree (preferred)
• Work‑place: 5 days in person office at the Piscataway, New Jersey office
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

Compensation

The anticipated base salary range for this position is $26,000–$33,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered. Other components include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources including dedicated paid time off for wellbeing, 2‑week August Office Closure and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program
• Life insurance, accidental death & dismemberment, short‑term disability, long‑term disability, health advocate, international business travel accident & medical, and commuter transit & parking

Chanel is an Equal Opportunity Employer, and we welcome applications from all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or veteran status.