After-Sales Care Specialist: Order Tracking & Support

The Granite Group; Groton (CT); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Granite Group is seeking a full-time CASST support specialist to ensure smooth order processing and delivery coordination across branch locations. You'll log orders, monitor statuses, and proactively communicate with customers to maintain timelines and satisfaction.

The role requires strong customer service, detail orientation, and proficiency with standard office software. This position supports Granite Group showroom sales teams and may involve handling returns and final payments.

Qualificações

• High school diploma or GED required.
• Experience in customer service or showroom support preferred.
• Ability to learn order management systems and software.

Responsabilidades

• Scan bath/kitchen orders into the order management system.
• Log new orders in The Source and procure standard products.
• Monitor order status, update customers, and resupply as needed.
• Arrange delivery through branch warehouse teams and confirm dates.
• Answer calls and emails to CASST and log details in the ticket system.
• Create SpecBooks for showroom projects on request.
• Serve as a knowledgeable showroom resource to Granite Group coworkers.
• Participate in other duties as CASST evolves.

Conhecimentos

Customer service

Detail-oriented

Time management

Prioritization

Communication skills

Problem solving

Teamwork

Formação académica

High school diploma or GED

Ferramentas

Order management software

Ticketing system

SpecBook

CRM

Descrição da oferta de emprego

Granite Group is seeking a full-time CASST support specialist to ensure smooth order processing and delivery coordination across branch locations. You'll log orders, monitor statuses, and proactively communicate with customers to maintain timelines and satisfaction.

The role requires strong customer service, detail orientation, and proficiency with standard office software. This position supports Granite Group showroom sales teams and may involve handling returns and final payments.