After-Hours Operations Specialist

Freight Flex; Charleston (SC); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Freight Flex is seeking an After-Hours Operations Specialist to support our freight brokerage operations outside of standard business hours. You will monitor active shipments, communicate with carriers, and resolve issues in real time to keep freight moving smoothly.

The role requires 1–3+ years in freight brokerage or 3PL, strong communication, and the ability to stay calm under pressure. Weeknights and on-call availability are expected, with a focus on accuracy and professional customer

Qualifications

• 1–3+ years experience in freight brokerage, logistics, or 3PL operations preferred
• Strong understanding of carrier communication and management
• Excellent communication skills (phone, email, text)
• Highly organized with strong attention to detail
• Self-starter with the ability to work independently

Responsabilités

• Monitor and manage all active shipments during after-hours periods
• Track loads proactively and ensure on-time pickups and deliveries
• Communicate with carriers to confirm status updates, delays, and issues
• Troubleshoot and resolve problems such as missed pickups/deliveries
• Provide timely updates to customers via email, phone, or TMS
• Escalate critical issues to leadership when necessary
• Update internal systems (TMS, CRM like HubSpot, etc.) with accurate load notes
• Ensure proper documentation and handoff to daytime operations team
• Maintain a high level of professionalism in all communications

Connaissances

Carrier communication

Communication skills

Organized

Independent work

Freight brokerage experience

Outils

TMS platforms

3PL Software

Description du poste

Freight Flex is seeking a highly motivated and detail-oriented After-Hours Operations Specialist to support our freight brokerage operations outside of standard business hours. This role is critical in ensuring seamless load execution, proactive issue resolution, and high-level customer and carrier communication during nights, weekends, and holidays.

You will act as the front line of support for active shipments, working closely with carriers, customers, and internal team members to keep freight moving efficiently and resolving issues in real time.

Key Responsibilities

• Monitor and manage all active shipments during after-hours periods
• Track loads proactively and ensure on-time pickups and deliveries
• Communicate with carriers to confirm status updates, delays, and issues
• Troubleshoot and resolve problems such as:
• Missed pickups/deliveries
• Equipment breakdowns
• Provide timely updates to customers via email, phone, or TMS
• Escalate critical issues to leadership when necessary
• Update internal systems (TMS, CRM like HubSpot, etc.) with accurate load notes
• Ensure proper documentation and handoff to daytime operations team
• Maintain a high level of professionalism in all communications

Weeknights (6 PM to 3 AM or 4 PM to 1 AM)

On-call flexibility required depending on freight volume

Qualifications

1–3+ years experience in freight brokerage, logistics, or 3PL operations preferred

Strong understanding of:

• Carrier communication and management
• Ability to remain calm and decisive in high-pressure situations
• Excellent communication skills (phone, email, text)
• Highly organized with strong attention to detail
• Self-starter with the ability to work independently

Preferred Skills

• Experience using TMS platforms, 3PL Software
• Familiarity with truckload, LTL, and/or drayage operations
• Strong problem-solving and decision-making ability
• Ability to multitask across multiple shipments simultaneously

What Success Looks Like

• Loads are tracked proactively with minimal service failures
• Issues are resolved quickly with clear communication
• Customers feel supported even outside normal business hours
• Clean, accurate notes for seamless transition to daytime team