After Hours Dispatcher

J & J Air; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Staff Outings

Company Computer

Bonus based on performance

Job summary

J & J Air is seeking a detail-oriented Dispatch Coordinator to manage scheduling for HVAC clients. The role involves coordinating appointments, using dispatch software, and ensuring effective communication with clients and internal teams.

The ideal candidate should have previous dispatch experience, strong organizational skills, and be comfortable in a fast-paced environment. This position is remote and offers opportunities for professional growth.

Qualifications

• Previous experience in dispatching, preferably in HVAC.
• Ability to work in a fast-paced environment.
• Knowledge of the Grand Strand area for planning dispatch routes.

Responsibilities

• Coordinate and schedule appointments efficiently.
• Monitor dispatch schedule for booking conflicts.
• Maintain accurate records and provide exceptional customer service.

Skills

Communication skills

Organizational skills

Dispatch software proficiency

Interpersonal skills

Attention to detail

Tools

Microsoft Office Suite

Dispatch software

Job description

J & J Air is a family owned HVAC company in North Myrtle Beach, SC. We provide fast, friendly service to residential and commercial clients, and we’re proud to be a certified Trane Comfort Specialist. Our team is known for professionalism, quality workmanship, and a commitment to honest, reliable service. Join a company that values integrity, supports growth, and takes pride in doing the job right.

• Staff Outings
• Company Computer
• Bonus based on performance

About the Role

We are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clients—handling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.

Responsibilities

• Coordinate and schedule appointments efficiently via phone calls, emails and chat messages
• Monitor dispatch schedule for booking conflicts and make needed changes
• Respond to phone, email and chat messages promptly
• Maintain accurate records, such as client survey phone calls and follow-up reports
• Provide exceptional customer service to clients and staff
• Utilize dispatch software to dispatch, track and manage schedules
• Collaborate with team members to improve operational efficiency

Requirements

• Previous experience in dispatching, HVAC preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in using dispatch software and Microsoft Office Suite
• Detail-oriented with strong organizational skills
• Knowledge of the Grand Strand area for planning dispatch routes

Schedule

• Mon - Fri 5:00pm - 11:00pm

This is a remote position.