After-Hours Child Welfare Manager II - Access & Intake

County of Chester; Westtown (Chester County); On-site; USD 70,000 - 100,000; Full time

Job summary

County of Chester seeks a Casework Manager II to lead the After Hours and Access Services Unit, directing intake, screenings, investigations and emergency responses in line with CPSL and Juvenile Act requirements.

You will supervise staff, ensure timely responses to abuse reports, and oversee CAPS/LEAD systems to maintain data accuracy and regulatory compliance, while coordinating across agencies.

Qualifications

• Bachelor’s degree with 12 college credits in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or related social sciences AND four years in public/private social work including supervisory experience
• Experience with electronic case management systems and documentation requirements
• Thorough knowledge of CPSL, Juvenile Act, and child welfare regulations

Responsibilities

• Provide oversight and direction to staff including hiring, setting expectations, evaluating performance, coaching, and developing employees (3 direct reports, 16 indirect reports)
• Oversee daily operations of After Hours and Access Units ensuring CPSL compliance
• Supervise and evaluate supervisors, casework staff, and support personnel
• Ensure timely and appropriate responses to reports of child abuse, neglect, dependency, and service requests
• Monitor unit workflow, case assignments, screening decisions, investigatory timeframes, and service delivery
• Ensure investigations, assessments, and interventions comply with laws and best practices
• Provide leadership on risk and safety assessments, documentation standards, case planning, and service coordination
• Provide technical assistance and quality monitoring related to CAPS and LEAD case management systems
• Review case records and documentation for quality assurance and regulatory compliance
• Maintain accurate documentation in all required electronic case management systems
• Collaborate with internal units, law enforcement, courts, schools, medical providers, and community agencies
• Participate in administrative reviews, case consultations, and multidisciplinary meetings
• Assist in policy development, implementation, and quality improvement initiatives
• Conduct interviews, performance evaluations, coaching, and disciplinary actions
• Train, mentor, and motivate staff and identify development opportunities
• Monitor staffing and operations to ensure adequate coverage for After Hours and Access functions
• Prepare reports and statistics for county, state, and department requirements
• Participate in local, regional, and state meetings related to child welfare and human services
• Serve on committees as assigned
• Maintain professional public image per county policies
• Perform other duties as assigned
• Work flexible hours to manage staff across shifts

Skills

Leadership

Verbal skills

Written skills

Communication

Analytical skills

Organizational skills

Time management

Interpersonal skills

Customer service

Multitasking

Flexibility

Detail oriented

Confidentiality

Ethics

Education

Bachelor's degree in Social Work or related field

Master's degree in Social Work or related field

Tools

CAPS

LEAD

Microsoft Office

Job description

County of Chester seeks a Casework Manager II to lead the After Hours and Access Services Unit, directing intake, screenings, investigations and emergency responses in line with CPSL and Juvenile Act requirements.

You will supervise staff, ensure timely responses to abuse reports, and oversee CAPS/LEAD systems to maintain data accuracy and regulatory compliance, while coordinating across agencies.