Casework Manager II, CYF- After Hours and Access Services Unit

County of Chester; Westtown (Chester County); On-site; USD 70,000 - 100,000; Full time

Job summary

County of Chester seeks a Casework Manager II to lead the After Hours and Access Services Unit, directing intake, screenings, investigations and emergency responses in line with CPSL and Juvenile Act requirements.

You will supervise staff, ensure timely responses to abuse reports, and oversee CAPS/LEAD systems to maintain data accuracy and regulatory compliance, while coordinating across agencies.

Qualifications

• Bachelor’s degree with 12 college credits in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or related social sciences AND four years in public/private social work including supervisory experience
• Experience with electronic case management systems and documentation requirements
• Thorough knowledge of CPSL, Juvenile Act, and child welfare regulations

Responsibilities

• Provide oversight and direction to staff including hiring, setting expectations, evaluating performance, coaching, and developing employees (3 direct reports, 16 indirect reports)
• Oversee daily operations of After Hours and Access Units ensuring CPSL compliance
• Supervise and evaluate supervisors, casework staff, and support personnel
• Ensure timely and appropriate responses to reports of child abuse, neglect, dependency, and service requests
• Monitor unit workflow, case assignments, screening decisions, investigatory timeframes, and service delivery
• Ensure investigations, assessments, and interventions comply with laws and best practices
• Provide leadership on risk and safety assessments, documentation standards, case planning, and service coordination
• Provide technical assistance and quality monitoring related to CAPS and LEAD case management systems
• Review case records and documentation for quality assurance and regulatory compliance
• Maintain accurate documentation in all required electronic case management systems
• Collaborate with internal units, law enforcement, courts, schools, medical providers, and community agencies
• Participate in administrative reviews, case consultations, and multidisciplinary meetings
• Assist in policy development, implementation, and quality improvement initiatives
• Conduct interviews, performance evaluations, coaching, and disciplinary actions
• Train, mentor, and motivate staff and identify development opportunities
• Monitor staffing and operations to ensure adequate coverage for After Hours and Access functions
• Prepare reports and statistics for county, state, and department requirements
• Participate in local, regional, and state meetings related to child welfare and human services
• Serve on committees as assigned
• Maintain professional public image per county policies
• Perform other duties as assigned
• Work flexible hours to manage staff across shifts

Skills

Leadership

Verbal skills

Written skills

Communication

Analytical skills

Organizational skills

Time management

Interpersonal skills

Customer service

Multitasking

Flexibility

Detail oriented

Confidentiality

Ethics

Education

Bachelor's degree in Social Work or related field

Master's degree in Social Work or related field

Tools

CAPS

LEAD

Microsoft Office

Job description

The Casework Manager II - After Hours and Access Services Unit is responsible for the administration, supervision, and coordination of the After Hours and Access Units within the Department of Children, Youth and Families. Oversees the delivery of child welfare services related to intake, screening, child abuse investigations, and emergency response in accordance with the Child Protective Services Law (CPSL), Juvenile Act, and all applicable state, county, and departmental regulations. Provides direct supervision to supervisory and professional staff while ensuring the timely, accurate, and effective response to allegations of abuse, neglect, dependency, and requests for services. Provides technical assistance and oversight in the monitoring and management of the CAPS and LEAD case management systems to ensure compliance with documentation standards, regulatory requirements, and quality assurance expectations.

A person in this position is expected to demonstrate the System of Care Practice Model which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.

This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History.

• Provides oversight and direction to staff including hiring; communicating expectations; planning, monitoring and evaluating performance; coaching, counseling, and developing employees; recommending compensation actions, and coordinating and enforcing systems, policies, and procedures. (Three direct reports and 16 indirect reports.)
• Oversees daily operations of the After Hours and Access Units to ensure compliance with CPSL, Juvenile Act, and departmental policies and procedures.
• Supervises, supports, and evaluates supervisors, casework staff, and support personnel assigned to the units.
• Ensures timely and appropriate responses to reports of child abuse, neglect, dependency, and requests for services.
• Monitors unit workflow, case assignments, screening decisions, investigatory timeframes, and service delivery.
• Ensures investigations, assessments, and interventions are conducted in compliance with all applicable laws, regulations, and best practice standards.
• Provides leadership and guidance regarding risk and safety assessments, documentation standards, case planning, and service coordination.
• Provides technical assistance, oversight, and quality monitoring related to the CAPS and LEAD case management systems, including documentation accuracy, data integrity, compliance monitoring, and reporting requirements.
• Reviews and analyzes case records, reports, and documentation to ensure quality assurance and regulatory compliance.
• Ensures staff maintain accurate and timely documentation within all required electronic case management systems.
• Collaborates with internal units, law enforcement, courts, schools, medical providers, and community agencies regarding child welfare matters and service coordination.
• Participates in administrative reviews, case consultations, critical incident reviews, and multidisciplinary meetings.
• Assists in the development, implementation, and monitoring of departmental policies, procedures, and quality improvement initiatives.
• Conducts interviews, performance evaluations, coaching, disciplinary actions, and other personnel-related functions.
• Trains, mentors, and motivates staff while identifying professional development opportunities and training needs.
• Monitors staffing patterns and operational needs to ensure adequate coverage for After Hours and Access functions.
• Prepares reports, statistical data, correspondence, and other documentation required by the County, State, and Department.
• Participates in local, regional, and state meetings related to child welfare and human services.
• Serves on departmental, county, and statewide committees, as assigned.
• Maintains a professional public image in accordance with County and departmental policies.
• Performs other duties, tasks, and special projects as assigned.
• Works flexible hours to facilitate the management of staff that are working a variety of hours and shifts.

Required:

• Bachelor’s degree from an accredited college or university that includes or is supplemented by 12 college credits in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or other related social sciences AND four years of experience in public or private social work, including two years in a public welfare program and two years in a supervisory capacity, OR
• Any equivalent combination of experience and training that includes 12 college credits in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or other related social sciences.
  • The equivalency statement under “Minimum Requirements” means that related advanced education may be substituted for a segment of the experience requirement and related experience may be substituted for required education, except for the 12 college credits in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or other related social sciences. It does not mean that unrelated experience or education will be accepted. If you do not have a bachelor’s degree with a major in Psychology, Social Work, Sociology, Criminal Justice, Gerontology, or other related social sciences, you will be required to submit a college transcript or a list of completed courses in these areas.
• Social Work is defined as providing services to families to help them attain a more satisfactory social, economic, mental, or physical adjustment to their environment. Duties include interviewing clients to obtain social histories, determining eligibility for services, providing information and referral, navigating systems, advocating for services, and implementing plans for change.
  • Thorough knowledge of the Child Protective Services Law, Juvenile Act, child welfare regulations, investigatory procedures, and risk and safety assessment practices.
  • Experience supervising child welfare staff and overseeing service delivery.
  • Experience utilizing electronic case management systems and maintaining accurate documentation.

Preferred:

• Master's degree from an accredited college or university in Social Work, Social Sciences, or other related social sciences field.
• Minimum of five years of experience in public child welfare or related field.
• Minimum of three years of supervisory experience in a child welfare setting.
• Minimum of one year of management experience.
• Department of Public Welfare Supervisory Certification.

Other Qualifications, Skills, Knowledge And Abilities

A person in this position is expected to demonstrate the System of Care Practice Model, which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.

Strong demonstrated abilities required:

• Leadership skills
• Verbal and written skills
• Communication skills
• Sound reasoning and judgement skills
• Analytical/Problem Solving skills
• Organizational/Time Management skills
• Interpersonal/Collaboration skills
• Customer Service skills
• Prioritization/Multi-tasking skills
• Follow through skills
• Motivated/Works Independently
• Team Player
• Flexibility/Adaptability
• Accurate/Detail Oriented
• Confidentiality/Professional handling of sensitive matters
• Honesty, Integrity and Professional Ethics

Also required:

• Ability to review and analyze electronic case documentation and reports.
• Valid driver’s license and use of private vehicle.
• Ability to work flexible hours, as necessary. This may include weeknights, weekends, and holidays.
• Ability to provide consultation and support regarding after-hours operations, as needed.

Preferred:

• Strong knowledge of child welfare regulations, policies, and procedures.

Computer/Technical Skills

• Basic Microsoft Office Suite, including Outlook, Word, and Windows.
• Experience with CAPS, LEAD, or other child welfare client tracking/case management systems.

Physical Requirements

• Ability to frequently sit.
• Frequent use of hands/fingers for typing.
• Ability to hear and speak clearly.
• Visual acuity to read computer screens and written/electronic documents.
• Minimal physical exertion; occasional standing, walking, climbing stairs, carrying items and driving. Rare occasion to reach of work with arms above shoulder height, bending, twisting, or rotating at the waist, kneeling, stopping, crouching, squatting and pushing/pulling items.

Work Environment

• Low to moderate noise level.
• Work is performed inside approximately 90%.
• Approximately 10% of the time may involve attending home visits, meetings, court proceedings, or community-related activities.

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

Additional Information

• Relevant background checks, clearance, physicals, drug tests and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. The below are required for this role and must be re-obtained every five years.
  • PATCH – Criminal History
  • Childline
  • FBI Fingerprinting