After-Hours Care Coordinator, Geriatric Patient Services

Optimal Care; Saginaw (MI); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid time off (3 weeks + accrual forFT

Medical, Dental, Vision Insurance

HSA and FSA options incl. Dependent-Ca

401(k) with employer match

Pet Insurance

Job summary

Optimal Care is seeking a Triage Coordinator to manage after-hours calls, orders, and communications with on-call providers, patients, facilities and families. The role requires initiative, problem solving, and strong communication skills in a geriatric care setting.

Responsibilities include coordinating after-hours plans of care, maintaining confidentiality, and supporting agency staff and caregivers. The position offers a hybrid work arrangement with a four 10-hour shifts schedule and

Qualifications

• High School Diploma or GED required.
• Minimum one year of experience in medical field or office setting.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Knowledge of medical terminology essential.
• Excellent verbal and written communication skills.

Responsibilities

• Communicates significant findings or changes in patient condition to primary care providers and care teams.
• Remains calm and effective under stress, including emergency situations.
• Coordinates after-hours calls, orders, and communications with on-call providers, patients, facilities and families.
• Builds positive working relationships and offers help to teammates as needed.
• Maintains confidentiality of patient and employee information per policy.
• Answers after-hours calls and responds to concerns or changes in patient condition.
• Provides guidance to agency staff, healthcare professionals, patients and families on health concerns.

Skills

Verbal communication

Written communication

Microsoft Office

Medical terminology

Geriatric care awareness

Education

High School Diploma or GED

Job description

Optimal Care is seeking a Triage Coordinator to manage after-hours calls, orders, and communications with on-call providers, patients, facilities and families. The role requires initiative, problem solving, and strong communication skills in a geriatric care setting.

Responsibilities include coordinating after-hours plans of care, maintaining confidentiality, and supporting agency staff and caregivers. The position offers a hybrid work arrangement with a four 10-hour shifts schedule and