After-Hours Care Coordinator

hcaoa-careers; Sioux Falls (SD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Training & development

Vision insurance

Wellness resources

Job summary

Right at Home in Sioux Falls, SD is seeking an On-Call Scheduler to coordinate after-hours caregiver coverage and manage caregiver call-offs. This role requires dependable, compassionate individuals who can communicate effectively with clients and families, and who are organized enough to handle time-sensitive staffing decisions.

The position supports clients across the Sioux Falls area with a focus on ensuring continuous care and exceptional service outside regular hours.

Qualifications

• WELLSKY SCHEDULING EXPERIENCE ENCOURAGED!!!!!
• Education: High School Diploma or G.E.D certificate preferred.
• Experience: 1 year of caregiving experience or relevant certifications (CNA, HHA, HCA, PCA preferred but not required).
• Background Check: Ability to pass a criminal background check.
• Excellent phone etiquette and communication skills
• Strong organization, attention to detail, and follow-through.

Responsibilities

• On-Call Management: Respond promptly to caregiver call-offs and manage shift scheduling during after-hours.
• Shift Coordination: Secure replacement caregivers for open shifts to ensure uninterrupted client care.
• Communication: Maintain clear and professional communication with caregivers, clients, and management.
• Record Keeping: Document all call-offs, schedule changes, and shift coverage details accurately.

Skills

Phone etiquette

Communication skills

Organization

Education

High School Diploma or GED

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

ABOUT US

At Right at Home, we are committed to making a positive impact in the lives of our clients, caregivers, and community. We are proud to be recognized as a Certified Great Place to Work and are dedicated to building a supportive team environment where employees are valued, respected, and empowered to make a difference.

If you are organized, compassionate, calm under pressure, and enjoy helping others, we would love to have you join our team!

Location: Sioux Falls , SD (must be located within 30 miles of Sioux Falls – Not Remote)

WELLSKY SCHEDULING EXPERIENCE BONUS!!!!!

COMPENSATION & BENEFITS

• Pay: $17-$20/hour, based on active hours worked. (Active work time includes managing calls, coordinating caregiver coverage, resolving scheduling issues, and providing direct client care when needed) on call pay is $3/hour (this is paid for each shift worked)
• Schedule: every 3rd weekend: Friday at 4pm to Monday at 8am. Additional weekday evening/night coverage as needed: 4pm to 8am. Holiday rotation coverage required, occasional additional after-hours coverage may be available.
• Weekly Pay: Direct deposit for your convenience

JOB SUMMARY

The On-Call Scheduler plays a critical role in ensuring our clients receive uninterrupted care outside of regular office hours. This position is responsible for managing caregiver call-offs, coordinating replacement coverage, communicating with clients and caregivers, and making real-time decisions to support safe and reliable care.

The ideal candidate is compassionate, dependable, organized, and able to work independently while handling time-sensitive situations. This person must be comfortable communicating by phone with clients, families, and caregivers while providing excellent customer service and maintaining a positive attitude.

In rare situations involving a critical client shift where all other staffing options have been exhausted, the On-Call Scheduler must be willing and able to report to the client’s home and provide care to ensure the client is not left without support.

This position supports clients throughout the Sioux Falls, Brookings, Vermillion, and Mitchell areas.

DUTIES & RESPONSIBILITIES

• On-Call Management: Respond promptly to caregiver call-offs and manage shift scheduling during after-hours.
• Shift Coordination: Secure replacement caregivers for open shifts to ensure uninterrupted client care.
• Communication: Maintain clear and professional communication with caregivers, clients, and management.
• Record Keeping: Document all call-offs, schedule changes, and shift coverage details accurately.

QUALIFICATIONS

• WELLSKY SCHEDULING EXPERIENCE ENCOURAGED!!!!!
• Education: High School Diploma or G.E.D certificate preferred.
• Experience: 1 year of caregiving experience or relevant certifications (CNA, HHA, HCA, PCA preferred but not required).
• Background Check: Ability to pass a criminal background check.
• Excellent phone etiquette and communication skills
• Strong organization, attention to detail, and follow-through.

Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

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