Client Care Coordinator/Scheduler

Right at Home UK; Santa Monica (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Free underground parking

Cell phone reimbursement

Mileage reimbursement

Annual performance bonus

401(k) matching

Job summary

Right at Home West LA in Santa Monica, CA is seeking a Home Care Scheduler / Client Care Coordinator to join our on-site team. The role focuses on scheduling caregivers, managing client care plans, and ensuring high-quality service using WellSky software.

You will coordinate client assessments, support HR with onboarding, and act as a liaison with families. The position requires 6+ months of scheduling experience in home care, strong office skills, and a valid driver’s license; full-time,

Qualifications

• 6+ months of staff scheduling experience within a Home Care Organization or LTC facility.
• 1+ years of office/customer service experience; 6+ months caregiving (CNA preferred).
• Experience with WellSky or similar scheduling software; MS Office proficiency.
• High School Diploma/GED; Bachelor’s degree preferred.
• Valid driver’s license, insured vehicle, ability to lift 50 lbs, TB test and CPR (or willing to obtain within 1 week).
• CA Department of Social Services Home Care Aide licensing can be obtained post-hire.

Responsibilities

• Schedule caregivers to match client needs in WellSky and update client data.
• Conduct intake assessments and update care plans for accuracy.
• Support HR with onboarding and caregiver coaching.
• Coordinate communications with families to monitor satisfaction.
• Verify caregiver clock-ins for accurate payroll and billing.
• Assist with recruitment and orientation; maintain personnel files.
• Provide backup coverage during staffing shortages.

Skills

Staff scheduling

Customer service

WellSky

MS Office

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

WellSky

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Job Title:

Job Title: Home Care Scheduler / Client Care Coordinator

Location: Santa Monica, CA (On-site, 14th Street)

Hours: Monday - Friday, 8:00 AM - 5:00 PM (Full-Time)

Pay Range: $23.00- $28.00 per hour (Based on experience)

About Us:

Right at Home West LA is a licensed Home Care Organization serving clients across the West Los Angeles region. Our close-knit office team is compassionate, dedicated, hard-working, and fun. We work closely with our hands-on owner in a highly supportive environment where both our clients and caregivers come first.

Benefits:

• Compensation: $24-$28/hr starting pay + overtime potential + annual performance bonus.
• Time Off: 80 hours of accrued Paid Time Off (PTO) per year. 6 unpaid holidays (unless work is required).
• Retirement: 401(k) with company match (after 6 months/500 hours).
• Health & Wellness: Optional medical (telehealth) and dental benefits.
• Perks: Free underground parking, cell phone reimbursement, and mileage compensation for work-related driving*.
  • *Details discussed at interview

Job Summary:

As a Client Care Coordinator/Scheduler, you will act as the primary liaison between our clients, prospective families, and caregivers. Prior staff scheduling experience is strictly required for this position. Your main responsibility is to ensure all client shifts are accurately scheduled and staffed using WellSky software. You will also manage client care plans through routine assessments, and actively support HR by onboarding, coaching, and managing employee relations with our caregiving staff.

Key Responsibilities:

• Scheduling: Match caregivers to client schedules in WellSky; input new client data and manage daily schedule changes.
• Client Assessments & Care Plans: Conduct intake assessments for prospective clients, perform care reassessments for current clients, and update care plans to ensure service accuracy.
• Caregiver Relations & Coaching: Serve as the point of contact for care staff; provide guidance, address disciplinary matters, handle employee relations issues, and coach caregivers to ensure high-quality care.
• Communication: Manage incoming phone inquiries professionally and maintain ongoing communication with families to monitor satisfaction.
• Payroll & Billing: Verify caregiver clock-ins/outs and update computer records for accurate billing and payroll processing.
• HR Support: Assist with caregiver recruitment, onboarding, orientations, and keeping personnel files compliant.
• Emergency Coverage: Step in as a backup caregiver to assist clients during staffing emergencies or call-offs (up to 30% of the time).

Qualifications:

• Experience (Required): Must have 6+ months of staff scheduling experience within a Home Care Organization, Long-Term Care (LTC) facility, or similar environment.
• Experience (General): 1+ years of general office/customer service experience and 6+ months of hands-on caregiving experience (CNA license preferred)
• Software: Familiarity with WellSky or similar scheduling software is required; intermediate to advanced Microsoft Office and internet skills.
• Education: High School Diploma/GED required (Bachelor’s preferred).
• Credentials: Valid driver’s license with an insured vehicle, ability to lift 50 lbs, a current TB test, and CPR certification (or willingness to get it within 1 week).
• Licensing: Registered with the CA Department of Social Services as a Home Care Aide (can be obtained post-hire).