Client Care Coordinator/Scheduler

Right at Home West Los Angeles, CA; Santa Monica (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Starting pay $24-$28/hr

Job summary

Right at Home West LA is a licensed Home Care Organization serving clients across the West Los Angeles region. Our close-knit office team is compassionate, dedicated, hard-working, and fun.

We work closely with our hands-on owner in a highly supportive environment where both our clients and caregivers come first. As a Client Care Coordinator/Scheduler, you will act as the primary liaison between our clients, prospective families, and caregivers.

Qualifications

• Must have 6+ months scheduling experience in Home Care or LTC.
• 1+ years office/customer service experience and 6+ months caregiving (CNA preferred).
• Familiar with WellSky or similar scheduling software; MS Office skills.
• HS Diploma/GED required; Bachelor's preferred.

Responsibilities

• Schedule caregivers to client needs in WellSky; update client data and daily changes.
• Conduct intake assessments and update care plans for clients.
• Be main point of contact for care staff; address issues and coach caregivers.
• Manage incoming calls and maintain family communications for satisfaction.
• Verify caregiver clock-ins/outs and update billing records.
• Assist with caregiver recruitment, onboarding, and HR recordkeeping.
• Provide backup coverage during staffing emergencies (up to 30%).

Skills

Scheduling experience

Office/customer service

Caregiving experience

Driver's license

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

WellSky

Microsoft Office

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Job Title:

Job Title: Home Care Scheduler / Client Care Coordinator

Location: Santa Monica, CA (On-site, 14th Street)

Hours: Monday - Friday, 8:00 AM - 5:00 PM (Full-Time)

Pay Range: $23.00- $28.00 per hour (Based on experience)

About Us:

Right at Home West LA is a licensed Home Care Organization serving clients across the West Los Angeles region. Our close-knit office team is compassionate, dedicated, hard-working, and fun. We work closely with our hands-on owner in a highly supportive environment where both our clients and caregivers come first.

Benefits:

• Compensation: $24-$28/hr starting pay + overtime potential + annual performance bonus.
• Time Off: 80 hours of accrued Paid Time Off (PTO) per year. 6 unpaid holidays (unless work is required).
• Retirement: 401(k) with company match (after 6 months/500 hours).
• Health & Wellness: Optional medical (telehealth) and dental benefits.
• Perks: Free underground parking, cell phone reimbursement, and mileage compensation for work-related driving*.
  • *Details discussed at interview

Job Summary:

As a Client Care Coordinator/Scheduler, you will act as the primary liaison between our clients, prospective families, and caregivers. Prior staff scheduling experience is strictly required for this position. Your main responsibility is to ensure all client shifts are accurately scheduled and staffed using WellSky software. You will also manage client care plans through routine assessments, and actively support HR by onboarding, coaching, and managing employee relations with our caregiving staff.

Key Responsibilities:

• Scheduling: Match caregivers to client schedules in WellSky; input new client data and manage daily schedule changes.
• Client Assessments & Care Plans: Conduct intake assessments for prospective clients, perform care reassessments for current clients, and update care plans to ensure service accuracy.
• Caregiver Relations & Coaching: Serve as the point of contact for care staff; provide guidance, address disciplinary matters, handle employee relations issues, and coach caregivers to ensure high-quality care.
• Communication: Manage incoming phone inquiries professionally and maintain ongoing communication with families to monitor satisfaction.
• Payroll & Billing: Verify caregiver clock-ins/outs and update computer records for accurate billing and payroll processing.
• HR Support: Assist with caregiver recruitment, onboarding, orientations, and keeping personnel files compliant.
• Emergency Coverage: Step in as a backup caregiver to assist clients during staffing emergencies or call-offs (up to 30% of the time).

Qualifications:

• Experience (Required): Must have 6+ months of staff scheduling experience within a Home Care Organization, Long-Term Care (LTC) facility, or similar environment.
• Experience (General): 1+ years of general office/customer service experience and 6+ months of hands-on caregiving experience (CNA license preferred)
• Software: Familiarity with WellSky or similar scheduling software is required; intermediate to advanced Microsoft Office and internet skills.
• Education: High School Diploma/GED required (Bachelor’s preferred).
• Credentials: Valid driver’s license with an insured vehicle, ability to lift 50 lbs, a current TB test, and CPR certification (or willingness to get it within 1 week).
• Licensing: Registered with the CA Department of Social Services as a Home Care Aide (can be obtained post-hire).