After-Hours Account Success Specialist

Hub Group; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an After-Hours Account Management Specialist to serve as the primary liaison between customers and Hub Group departments, resolving issues and ensuring customer expectations are met. The Sunday-Thursday shift runs 7pm to 5am, with a base salary up to $50,000 plus bonus eligibility.

You will build proactive relationships, manage accessorial charges, monitor orders, and collaborate with operations to optimize margins, OTP, and service quality for assigned accounts.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes and Web Tender Portals.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Highly effective communication, both verbal and written.
• Attention to detail and strong organizational skills.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop proactive relationships with assigned customer accounts to resolve issues and concerns.
• Determine which accessorial charges can be billed and minimize disputes.
• Monitor and report order acceptance, order maintenance and accessorial management via email, phone and TMS.
• Offer alternative transportation solutions by analyzing internal and external account metrics.
• Manage assigned customer accounts to maximize margins and OTP.
• Communicate with shipper and consignee regarding exceptions and resolutions.
• Support operations to maximize Hub profitability and reduce cost exposure.
• Maintain quality service and address potential problems with supervision.
• Duties, responsibilities and activities may be assigned or changed.

Skills

Transportation industry experience

EDI processes

Web Tender Portals

Electronic communication tools

Microsoft Office (Outlook, Excel, Word

Communication skills

Attention to detail

Organizational skills

Customer focus

Weekend availability

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Hub Group is seeking an After-Hours Account Management Specialist to serve as the primary liaison between customers and Hub Group departments, resolving issues and ensuring customer expectations are met. The Sunday-Thursday shift runs 7pm to 5am, with a base salary up to $50,000 plus bonus eligibility.

You will build proactive relationships, manage accessorial charges, monitor orders, and collaborate with operations to optimize margins, OTP, and service quality for assigned accounts.