Account Management Specialist - Afterhours: (Sun-Thurs: 7pm-5am)

Hub Group; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an After-Hours Account Management Specialist to serve as the primary liaison between customers and Hub Group departments, resolving issues and ensuring customer expectations are met. The Sunday-Thursday shift runs 7pm to 5am, with a base salary up to $50,000 plus bonus eligibility.

You will build proactive relationships, manage accessorial charges, monitor orders, and collaborate with operations to optimize margins, OTP, and service quality for assigned accounts.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes and Web Tender Portals.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Highly effective communication, both verbal and written.
• Attention to detail and strong organizational skills.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop proactive relationships with assigned customer accounts to resolve issues and concerns.
• Determine which accessorial charges can be billed and minimize disputes.
• Monitor and report order acceptance, order maintenance and accessorial management via email, phone and TMS.
• Offer alternative transportation solutions by analyzing internal and external account metrics.
• Manage assigned customer accounts to maximize margins and OTP.
• Communicate with shipper and consignee regarding exceptions and resolutions.
• Support operations to maximize Hub profitability and reduce cost exposure.
• Maintain quality service and address potential problems with supervision.
• Duties, responsibilities and activities may be assigned or changed.

Skills

Transportation industry experience

EDI processes

Web Tender Portals

Electronic communication tools

Microsoft Office (Outlook, Excel, Word

Communication skills

Attention to detail

Organizational skills

Customer focus

Weekend availability

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Job Description

The After-Hours Account Management Specialist (Sunday-Thursday) will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.

Essential Job Functions

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Requirements

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focused.
• Ability to work weekend rotation when scheduled.

Work Schedule

Sunday – Thursday

Work Hours

7pm - 5am

Salary

Up to $50,000/year base salary + Bonus Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We Offer a Comprehensive Benefits Plan Including

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .