AFO Strategy & Growth Director

Dean Dorton; Louisville (TN); Sur place; USD 140 000 - 230 000; Plein temps

Avantages offerts par ce poste

Health insurance

Unlimited PTO

Paid family leave

401(K) match

Telemedicine

Résumé du poste

Dean Dorton seeks an Accounting and Financial Outsourcing Director to lead the AFO practice within the Business Consulting Group. The role emphasizes strategy execution, operational leadership, and scalable, tech-enabled accounting solutions that drive client value and growth.

Responsibilities include planning, performance oversight, and cross-functional collaboration with market leaders, technology, and risk management.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• CPA, CMA, or another relevant professional credential preferred.
• Ten or more years of progressively responsible accounting, advisory, or professional services experience, including at least five years leading high-performing teams.
• Experience leading a recurring or managed-service delivery model and implementing accounting technology preferred.
• Strong knowledge of outsourced accounting, controllership, financial reporting, and CFO-level advisory services.
• Excellent written, verbal, presentation, facilitation, and negotiation skills.

Responsabilités

• Develop and execute the annual AFO operating plan and budget in alignment with BCG priorities and approved financial targets.
• Own practice performance, including revenue, profitability, realization, utilization, capacity, pricing, pipeline conversion, client retention and satisfaction, employee retention, and other agreed-upon key performance indicators.
• Establish scalable delivery models, engagement workflows, staffing practices, and service standards that support consistent quality, efficiency, and an exceptional client experience.
• Monitor engagement economics and the client portfolio; address scope, pricing, staffing, or collection issues that could affect client outcomes or practice performance.
• Use data and operating dashboards to identify trends, anticipate resource needs, and hold AFO team members accountable for timely corrective action.
• Lead the evaluation, selection, implementation, integration, governance, and ongoing optimization of accounting platforms, automation, artificial intelligence, resource models, and workflow tools that improve service delivery while meeting firm security, data privacy, and risk requirements.
• Standardize core processes across industry verticals to promote consistency, scalability, efficiency, and service quality.
• Create, document, maintain, and periodically review standard operating procedures for client data and security, client onboarding and offboarding, core accounting processes, quality control and review, technology and systems, team management, communication protocols, risk management, and year-end close; assign clear ownership and monitor consistent adoption.
• Define and reinforce the AFO client service model, including expectations for communication, responsiveness, reporting, advisory insight, and issue resolution.
• Serve as a client contact for selected strategic clients and support engagement leaders in managing complex relationships, transitions, and escalations.
• Ensure engagements are appropriately scoped, staffed, and managed, with clear accountability for deliverables, deadlines, quality, and client satisfaction.
• Maintain appropriate quality, confidentiality, independence, and risk-management practices applicable to AFO engagements and promptly elevate significant concerns through BCG and firm leadership channels.
• Promote a trusted-advisor approach that connects accurate and timely accounting information to forward-looking business decisions.
• Establish collaborative and trusted relationships with internal team members.
• Clarify roles, career paths, and performance expectations; ensure team members receive timely feedback, coaching, mentoring, and development opportunities.
• Identify and develop emerging leaders, create succession depth, delegate meaningful ownership across the CAAS practice structure, and establish clear decision rights for client service, operations, people, technology, and growth.
• Foster a collaborative, accountable, and inclusive culture that reflects Dean Dorton's values and supports high performance across locations and teams.
• Serve as the AFO ambassador when interfacing with BCG leaders, firm leaders, and participants at firm-sponsored events.
• Lead change initiatives with clear communication, sound judgment, and appropriate consideration of client, team, and business impacts.
• Collaborate with other BCG leaders for the overall success of BCG rather than focusing on AFO alone.
• Develop and maintain an annual workforce plan that aligns AFO capabilities, opportunities, and capacity with current demand, the approved budget, and anticipated growth.
• Partner with Human Resources to recruit, select, onboard, retain, and evaluate the annual performance of team members within the outsourced accounting and advisory practice.
• Ensure training remains current with client needs, accounting requirements, advisory methods, technology changes, and industry developments.
• Develop and execute the AFO growth plan within BCG strategy, including priority client segments, target solutions, geographic opportunities, referral channels, and measurable growth goals.
• Lead or support significant pursuits, including discovery, solution design, pricing, proposal development, presentations, and transition planning.
• Strengthen cross-serving with BCG and other Dean Dorton service teams by helping professionals identify client needs and connect them to appropriate AFO solutions.
• Maintain visibility into the growth pipeline and forecast; analyze wins, losses, new business, client expansion, and attrition to improve growth execution.
• Partner with Marketing and other growth resources to build market awareness, thought leadership, sales enablement, and referral relationships for AFO.
• Review the AFO service portfolio and recommend changes to the delivery model, pricing, capabilities, or market focus based on client demand and competitive conditions.
• Translate BCG and firm strategy into clear AFO priorities, performance measures, and team-level actions; communicate progress and barriers to the BCG Service Group Leader.
• Monitor changes in the AFO industry, including client expectations, talent models, competitors, accounting technology, automation, artificial intelligence, and regulatory developments.
• Develop business cases for material investments, new capabilities, or service enhancements and obtain appropriate BCG approval before implementation.
• Lead initiatives that improve the scalability, differentiation, and long-term value of the AFO practice.
• Support the effective integration of acquired teams, client portfolios, or capabilities when assigned within BCG.
• Travel is required based on client, team, market, and firm needs and may include occasional overnight stays.

Connaissances

Executive presence

Talent development

Business acumen

Client relationship management

Strategic thinking

Formation

Bachelor's degree in Accounting, Finance, Business, or a related field

Description du poste

Dean Dorton seeks an Accounting and Financial Outsourcing Director to lead the AFO practice within the Business Consulting Group. The role emphasizes strategy execution, operational leadership, and scalable, tech-enabled accounting solutions that drive client value and growth.

Responsibilities include planning, performance oversight, and cross-functional collaboration with market leaders, technology, and risk management.