Affordable Community Manager

Newbury-Residential,-Inc.; Plainfield (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Medical insurance

Dental & Vision insurance

HSA

401(k) with company match

Generous PTO

Paid holidays

Training & career development

Growth opportunities

Job summary

Newbury Residential, Inc. in Plainfield, IN is seeking an energetic Community Manager to run the daily operations of a thriving apartment community, lead leasing, resident satisfaction, and financial performance.

You'll oversee leasing, resident relations, and property operations, while building a welcoming, service-oriented culture for residents and staff alike. Experience in property management is a plus; strong personality, coachability, and a proactive attitude are essential for success in

Qualifications

• Leadership, customer service, or sales experience preferred.
• Property management experience is a plus—but not required for the right candidate.
• Strong communication and interpersonal skills.
• Excellent organization and time management.
• Comfortable using technology and learning new software.
• Ability to lead with professionalism, accountability, and enthusiasm.

Responsibilities

• Lead leasing and marketing to maintain high occupancy.
• Deliver an outstanding resident experience and service.
• Coach the team to achieve leasing, customer service, and operational goals.
• Monitor budgets, delinquency, and property performance.
• Ensure fair housing compliance and applicant eligibility.
• Oversee daily office operations and vendor coordination.

Skills

Leadership

Customer service

Sales

Strong communication

Organization

Tech-savvy

Professionalism

Education

High school diploma

College degree in Marketing or Business

Job description

Affordable Community Manager

Newbury Residential, Inc. Plainfield, Indiana, United States

About this position

Description:

About Us

Join the Newbury Residential Team! We believe great communities start with great people.

We're looking for an energetic, optimistic leader who loves working with people, solving problems, and creating a place residents are proud to call home. While property management experience is valuable, we believe personality, coachability, and a positive attitude matter just as much.

If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in.

About the Role

As Community Manager, you'll lead the daily operations of a thriving apartment community while inspiring your team to deliver exceptional service.

You'll oversee leasing, resident satisfaction, financial performance, and property operations while creating a welcoming environment where both residents and employees can thrive. No two days are the same—and that's exactly how you like it.

If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in.

What You'll DoDrive Leasing Success

• Lead leasing and marketing efforts to maintain high occupancy.
• Deliver an outstanding experience for every prospect from first contact through move-in.
• Coach the team on closing techniques, follow-up, and relationship building.
• Monitor leasing traffic, conversions, renewals, and resident retention.

Lead with Positivity

• Create a fun, encouraging, and accountable workplace culture.
• Coach team members to achieve leasing, customer service, and operational goals.
• Celebrate wins and motivate your team through challenges.
• Inspire and develop a high-performing, customer-focused team.

Deliver an Exceptional Resident Experience

• Build genuine relationships with residents.
• Resolve concerns professionally and with empathy.
• Create a community where residents feel valued and heard.
• Support resident events and community engagement initiatives.

Keep Operations Running Smoothly

• Oversee daily office operations and administrative responsibilities.
• Monitor budgets, delinquency, and property performance.
• Approve invoices and maintain accurate records.
• Conduct regular property inspections to ensure excellent curb appeal and community standards.
• Partner with maintenance to ensure timely completion of work orders and apartment turns.

Ensure Compliance

• Follow Fair Housing laws and company policies.
• Maintain accurate resident files and documentation.
• Ensure all leasing and operational processes are completed accurately and on time.

Ensure Affordable Housing Compliance

• Oversee applicant eligibility, income and asset documentation, certifications, recertifications, and resident file accuracy.
• Ensure rents, income limits, utility allowances, and applicable program requirements are properly followed.
• Review files for accuracy and completeness before submission to the compliance team.
• Track annual recertifications and other required compliance deadlines to ensure they are completed on time..
• Work closely with the compliance team to resolve file corrections and compliance findings promptly.
• Maintain confidentiality and accurate documentation throughout the application, certification, and residency process.
• Ensure the community remains in compliance with applicable programs, which may include LIHTC, HUD, Section 8 or other affordable housing requirements

What Makes Someone Successful Here?

We're looking for someone who is:

• Naturally optimistic and brings positive energy to the team
• A people person who enjoys building relationships
• Confident, outgoing, and comfortable asking for the lease
• Highly organized and able to juggle multiple priorities
• A problem solver who stays calm under pressure
• Driven to exceed goals and celebrate success
• Coachable and always looking to learn
• A leader who inspires others through actions—not just words

Qualifications

• Leadership, customer service, or sales experience preferred
• Property management experience is a plus—but not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism, accountability, and enthusiasm

Why You'll Love Working Here

• Competitive Salary
• Performance-Based Bonus Opportunities
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Generous Paid Time Off
• Paid Holidays
• Ongoing Training & Career Development
• Opportunities for Growth Within the Company

Our Core Values

• Honesty at Our Core – acting with transparency and integrity in every interaction.
• People-Centered Approach – putting our residents and prospects first, always.
• Innovation – bringing creativity and fresh ideas to how we serve and market our communities.
• The Newbury Standard – striving for excellence in design, service, and performance.
• Empowering Respect – fostering inclusivity, collaboration, and dignity across our teams and communities.

Requirements:

Necessary Special Requirements

• Valid Driver’s License and reliable transportation
• Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
• High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
• Ability to work flexible hours, including some evenings

Qualifications

• Leadership, customer service, or sales experience preferred
• Property management experience is a plus—but not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism, accountability, and enthusiasm