Senior Leasing Professional - Four Corners

Paycom; Everett (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with company match

Paid time off

12 paid holidays

Housing discount

Training & certifications

EAP 24/7

Job summary

HNN Communities is seeking a Senior Leasing Professional in Everett, WA, to lead leasing and renewal strategies, drive occupancy, and ensure resident satisfaction. You will mentor peers and blend sales, customer service, and marketing to lease apartment homes.

The role requires strong communication skills, experience with lead management software, and attention to move-in readiness. Competitive benefits and a supportive team culture are offered.

Qualifications

• Minimum 2 years of multifamily leasing experience required.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficient with MS Office; familiarity with Yardi preferred.

Responsibilities

• Lead the leasing team and manage the property’s marketing plan.
• Engage with prospects via lead management software, email, phone, and in-person.
• Tour and lease apartment homes; guide applicants through applications and move-in.
• Explain lease documents, policies and move-in procedures to new residents.
• Assist with lease addendums, renewals and screening processes.
• Maintain move-in ready units and update rents in the management system.
• Record traffic daily and maintain resident files.
• Support tax credit compliance for move-ins and recertifications.
• Support resident events and community programs.
• Contribute to marketing, social media, pricing, and curb appeal.

Skills

Customer service

Leasing/sales

Communication

MS Office

Time management

Education

High school diploma

NALP or similar certification preferred

Tools

Yardi

MS Office

Job description

Job Details:

Job Location: Four Corners - Everett, WA 98203, Position Type: Full Time, Salary Range: $23.00 - $25.00 Hourly, Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Senior Leasing Professional to join our dynamic team in Everett, WA!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Mission:

Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders.

Vision:

DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US.

Values:

• Quality: We deliver excellence in every aspect of our work.
• Commitment: We honor our promises with unwavering dedication.
• Teamwork: We achieve more together through collaboration and respect.
• Integrity: We uphold the highest ethical standards in all we do.

Awards and Recognition

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details:

$23.00 -$25.00 hourly

Schedule:

Monday-Friday 9:00 AM - 6:00 PM

Benefits Offered

• 100% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position

The Senior Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by leading all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role requires the ability to train and mentor peers, and combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.

Job Responsibilities

• Assume leadership role of the leasing team, including the community’s marketing plan and leasing activity.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing. Initiate and complete routine file audits and inspections as assigned.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Act as a key contributor in administering the marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Serve as a successful model for all leasing and Company policies, procedures, and best practices. Provide guidance and mentorship to others.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Qualifications: Experience

• Minimum 2 years of previous multifamily leasing experience required.
• Prefer NALP or other relevant professional certifications.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

HNN Communities is an Equal Opportunity Employer