Affiliate Training Manager - Travel & Onboarding Lead

Planned Parenthood Keystone; Allentown (Lehigh County); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical, Dental, Vision coverage

Life/AD&D

Short and Long Term Disability

Vacation, leave and holidays

Job summary

Planned Parenthood Keystone is seeking a Full-time Affiliate Floater Training Assistant Manager to travel to all centers. You will lead onboarding and ongoing development of non-licensed staff, ensuring new hires are trained within six months and maintaining high-quality patient care.

Responsibilities include orientation, coaching, compliance with HIPAA, data entry and reporting, and contributing to standardization of systems across the affiliate, with support from center managers.

Qualifications

• Completion of an accredited high school program or equivalent.
• 1-2 years of experience with progressive responsibility in the reproductive health or general healthcare industry(ies).
• Active Medical Assistant or Nursing Assistant Certification
• Ability and willingness to travel to any and all of our medical centers, with reliable means of transportation.
• Computer literacy, including competency in affiliate email, Microsoft Office suite, internet, and electronic health record/patient management systems.
• Excellent verbal and written communication skills, including listening and speaking to individuals, small groups, and large groups.
• Ability to read, interpret, and follow organizational policies, procedures, and protocols.
• Ability to write routine reports and correspondence.
• Strong interpersonal skills, including the ability to relate to diverse communities and foster a warm, supportive environment.
• Strong analytical thinking and problem-solving skills.
• Ability to plan, set priorities, meet deadlines, and work independently under minimal supervision.
• Flexibility to work varied schedules, including evenings and weekends.
• Commitment to quality healthcare and excellent customer service.
• Ability to master knowledge and skill levels necessary to maintain high-quality training
• Preferred: Bilingual English/Spanish skills preferred

Responsibilities

• Train and evaluate staff in family planning services, FDA-approved birth control methods, STD prevention and treatment, HIV testing, abortion services, sexual health counseling, health promotion principles, and EHR systems.
• Participate in orientation and onboarding of new employees to ensure competencies within six months.
• Conduct observation, coaching, and re-training to maintain compliance with affiliate standards.
• Communicate medically accurate information on sexuality topics and Planned Parenthood services.
• Provide center leadership to foster positive attitudes, trust, and collaboration.
• Ensure completion of annual training and HIPAA compliance.
• Assist in compliance with laws, policies, and procedures.
• Perform clinical, reception, bookkeeping, lab, and counseling duties as needed.
• Enter required data, maintain program documentation, and generate reports on training compliance.
• Support Training Department leadership with additional tasks.

Skills

Verbal communication

Written communication

Interpersonal skills

Travel readiness

Computer literacy

EHR systems

Time management

Problem solving

Education

Active Medical Assistant Certification

High school diploma

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Planned Parenthood Keystone is seeking a Full-time Affiliate Floater Training Assistant Manager to travel to all centers. You will lead onboarding and ongoing development of non-licensed staff, ensuring new hires are trained within six months and maintaining high-quality patient care.

Responsibilities include orientation, coaching, compliance with HIPAA, data entry and reporting, and contributing to standardization of systems across the affiliate, with support from center managers.