Aesthetics Customer Care Specialist - Order & Salesforce

McKesson Corporation; La Vergne (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

McKesson is seeking an Aesthetics Customer Care Representative to act as the frontline customer experience professional for the 3PL business. You will enter and track orders, coordinate returns, resolve inquiries, and manage Salesforce cases within SLAs to ensure a seamless customer journey.

Ideal candidates will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment, with a focus on first-call resolution when possible.

Qualifications

• High school diploma or equivalent required.
• 1+ years of relevant experience typically required.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Able to multitask and prioritize competing responsibilities.
• Strong attention to detail and sense of urgency.
• Team-oriented and fast-paced work style.
• Strong computer and keyboarding skills.
• Ability to maintain schedule adherence and performance expectations.

Responsibilities

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Attention to detail

Fast-paced environment

Team player

Keyboarding

Schedule adherence

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Salesforce

Job description

McKesson is seeking an Aesthetics Customer Care Representative to act as the frontline customer experience professional for the 3PL business. You will enter and track orders, coordinate returns, resolve inquiries, and manage Salesforce cases within SLAs to ensure a seamless customer journey.

Ideal candidates will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment, with a focus on first-call resolution when possible.