Customer Care Specialist – Order & Salesforce Support

McKesson Corporation; Shepherdsville (KY); On-site; USD 21,000 - 35,000; Full time

Job summary

McKesson is seeking an Aesthetics Customer Care Representative to support our 3PL business. You will handle inbound inquiries, enter and track orders, manage returns, and resolve issues within SLAs, using Salesforce to monitor cases.

Strong communication, attention to detail, and the ability to multitask in a fast-paced environment are essential. Prior CRM experience, preferably Salesforce, is a plus. This role follows a Monday–Friday schedule with daytime hours.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of relevant experience preferred.
• Strong customer service and communication skills are essential.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to multitask and prioritize.
• Strong attention to detail and sense of urgency.
• Team-oriented with good collaboration.
• Solid computer and keyboarding skills.

Responsibilities

• Serve as the primary point of contact for customers via calls, emails, and Salesforce cases.
• Process orders including entry, tracking, shipments, and returns.
• Resolve account inquiries and manage issues within SLAs.
• Maintain and update customer accounts and licensing details.
• Collaborate with Finance, Master Data, and Collections to resolve needs.
• Research shipments, monitor progress, and communicate updates.
• Escalate complex inquiries as needed and own the customer experience.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Team player

Keyboarding

Schedule adherence

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Salesforce

Job description

McKesson is seeking an Aesthetics Customer Care Representative to support our 3PL business. You will handle inbound inquiries, enter and track orders, manage returns, and resolve issues within SLAs, using Salesforce to monitor cases.

Strong communication, attention to detail, and the ability to multitask in a fast-paced environment are essential. Prior CRM experience, preferably Salesforce, is a plus. This role follows a Monday–Friday schedule with daytime hours.