Customer Experience Specialist - Order & Salesforce Support

McKesson Corporation; Mason (OH); On-site; USD 21,000 - 35,000; Full time

Job summary

McKesson is hiring an Aesthetics Customer Care Representative to support McKesson's 3PL business. This frontline role provides exceptional service through inbound interactions, order management, account support, and issue resolution, entering and tracking orders, coordinating returns, and managing Salesforce cases within SLAs.

The ideal candidate has a high school diploma or equivalent, 1+ year of relevant experience, strong communication skills, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• High school diploma or equivalent required.
• Typically 1+ years of relevant experience.
• Strong customer service and communication skills.
• Proficient in Word, Excel, PowerPoint.

Responsibilities

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Salesforce familiarity

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce

MS Office

Job description

McKesson is hiring an Aesthetics Customer Care Representative to support McKesson's 3PL business. This frontline role provides exceptional service through inbound interactions, order management, account support, and issue resolution, entering and tracking orders, coordinating returns, and managing Salesforce cases within SLAs.

The ideal candidate has a high school diploma or equivalent, 1+ year of relevant experience, strong communication skills, and proficiency with Word, Excel, and PowerPoint.