Aesthetics Customer Care Pro | Order & Salesforce

McKesson; Mason (OH); On-site; USD 21,000 - 35,000; Full time

Job summary

McKesson is seeking an Aesthetics Customer Care Representative to provide exceptional service for our 3PL business. You will manage inbound inquiries, process orders, track shipments, and resolve issues within SLAs, partnering with internal teams to ensure smooth account management and timely resolutions.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a focus on first-call resolution. Monday–Friday, 10:00 AM–7:00 PM CST, on-site in the Mason area.

Qualifications

• High school diploma or equivalent.
• Typically requires 1+ years of relevant experience.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to multitask and prioritize competing responsibilities.
• Strong attention to detail and sense of urgency.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong computer and keyboarding skills.
• Ability to maintain schedule adherence and performance expectations.

Responsibilities

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Skills

Customer service

Microsoft Office

Multitasking

Attention to detail

Team player

Time management

Keyboarding

Schedule adherence

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Salesforce

Job description

McKesson is seeking an Aesthetics Customer Care Representative to provide exceptional service for our 3PL business. You will manage inbound inquiries, process orders, track shipments, and resolve issues within SLAs, partnering with internal teams to ensure smooth account management and timely resolutions.

The role emphasizes strong communication, multitasking in a fast-paced environment, and a focus on first-call resolution. Monday–Friday, 10:00 AM–7:00 PM CST, on-site in the Mason area.