Customer Service Representative

McKesson Corporation; Mason (OH); On-site; USD 21,000 - 35,000; Full time

Job summary

McKesson is hiring an Aesthetics Customer Care Representative to support McKesson's 3PL business. This frontline role provides exceptional service through inbound interactions, order management, account support, and issue resolution, entering and tracking orders, coordinating returns, and managing Salesforce cases within SLAs.

The ideal candidate has a high school diploma or equivalent, 1+ year of relevant experience, strong communication skills, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• High school diploma or equivalent required.
• Typically 1+ years of relevant experience.
• Strong customer service and communication skills.
• Proficient in Word, Excel, PowerPoint.

Responsibilities

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Salesforce familiarity

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce

MS Office

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Aesthetics Customer Care Representative Job Summary:

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound customer interactions, order management, account support, and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders, coordinating returns, resolving inquiries, and managing Salesforce cases within defined service level agreements (SLAs).

Success in this role requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to delivering first-call resolution whenever possible.

Key Responsibilities:

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Qualifications:

Required

• High school diploma or equivalent
• Typically requires 1+ years of relevant experience
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to multitask and prioritize competing responsibilities
• Strong attention to detail and sense of urgency
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong computer and keyboarding skills
• Ability to maintain schedule adherence and performance expectations

Preferred

• Associate's or Bachelor's degree
• Previous customer service, call center, order management, or customer support experience
• Experience working with CRM platforms such as Salesforce

Schedule:

Monday-Friday 10:00 AM - 7:00 PM CST

Compensation:

Starting pay: $17.00 - $18.00 per hour, based on skills, qualifications, and relevant experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$15.24 - $25.40

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!