Aesthetic Patient Experience Coordinator

DOCS Dermatology Group; Kettering (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Patient Care Coordinator to provide patient support, education, and an elevated facilities experience. You will handle appointment tasks, educate patients on procedures, and maintain communication with the provider team.

The role includes record keeping in the EMR, end-of-day reporting, sales of skincare products, and ensuring HIPAA compliance while delivering an elevated patient experience across the clinic.

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.
• Leadership/Management experience preferred.
• Sales experience preferred.

Responsibilities

• Patient Experience: manage appointment tasks, tag photos, upload paperwork into EMR, educate patients on procedures, maintain professionalism with patients.
• Record Keeping and Medical Record System: document medical concerns, resolve EMR issues, keep records up to date, complete end-of-day reporting.
• Sales: perform end-of-day deposits, appropriately sell skincare products, make recommendations, meet lead conversion goals.
• Privacy: comply with HIPAA, keep practices confidential, maintain confidentiality.

Skills

Communication skills

Leadership

Sales experience

Office administration

Education

Bachelor's degree or 1-2 years experience in a comparable setting

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Adobe Reader

Job description

DOCS Dermatology Group is seeking a Patient Care Coordinator to provide patient support, education, and an elevated facilities experience. You will handle appointment tasks, educate patients on procedures, and maintain communication with the provider team.

The role includes record keeping in the EMR, end-of-day reporting, sales of skincare products, and ensuring HIPAA compliance while delivering an elevated patient experience across the clinic.