Aesthetic Patient Care Coordinator

DOCS Dermatology Group; Kettering (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Patient Care Coordinator to provide patient support, education, and an elevated facilities experience. You will handle appointment tasks, educate patients on procedures, and maintain communication with the provider team.

The role includes record keeping in the EMR, end-of-day reporting, sales of skincare products, and ensuring HIPAA compliance while delivering an elevated patient experience across the clinic.

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.
• Leadership/Management experience preferred.
• Sales experience preferred.

Responsibilities

• Patient Experience: manage appointment tasks, tag photos, upload paperwork into EMR, educate patients on procedures, maintain professionalism with patients.
• Record Keeping and Medical Record System: document medical concerns, resolve EMR issues, keep records up to date, complete end-of-day reporting.
• Sales: perform end-of-day deposits, appropriately sell skincare products, make recommendations, meet lead conversion goals.
• Privacy: comply with HIPAA, keep practices confidential, maintain confidentiality.

Skills

Communication skills

Leadership

Sales experience

Office administration

Education

Bachelor's degree or 1-2 years experience in a comparable setting

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Adobe Reader

Job description

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

The Patient Care Coordinator will provide a superior level of patient support and education, marketing support, administrative support, customer service and an elevated facilities experience.

Job Responsibilities

• Patient Experience
  • Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
  • Inform and educate patients on procedures and skincare.
  • Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
  • Maintain clear and consistent communication with the provider team.
  • Answer all patient communications in a timely manner and direct them appropriately.
  • Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists
  • Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
  • Maintaining cleanliness of the office space and treatment rooms.
  • Stock retail skin care products.
  • Communicate procedural issues and workflow concerns to direct manager.
  • Meet with providers daily.
  • Credential the practice, providers, and estheticians.
  • Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
• Record Keeping and Medical Record System
  • Document patients’ medical concerns and track medical escalations.
  • Assist with resolving EMR related issues.
  • Document all patient encounters and ensure that the patient’s record and information is up to date.
  • Complete end-of-day reporting.
• Sales
  • Financial open and close of office including making end-of-day deposits.
  • Appropriate selling of products to meet sales goals.
  • Make treatment and product recommendations that are appropriate for the patient.
  • Maintain lead conversion goals for initial inquiry patients.
• Privacy
  • Comply with HIPAA law.
  • Keep business practices and policies confidential.
  • Maintain strictest confidentiality.

Benefits

• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.
• Leadership/Management experience preferred.
• Sales experience preferred.

Physical Demands

• Employees may be regularly required to sit, talk, hear, and use hands and fingers to
• operate a computer, telephone, and keyboard while performing the duties of this job.
• Must be able to lift 20lbs.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status