Aesthetic Clinic Client Experience Coordinator

Dr. Hong Med Spa & Wellness; Newtonville (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dr. Hong Med Spa & Wellness in Newtonville, MA is seeking a friendly Client Coordinator / Receptionist to manage front-desk operations and coordinate patient appointments. The role involves guiding clients through the scheduling process, answering inquiries, and promoting available treatments and memberships.

The ideal candidate communicates professionally, stays organized, and enjoys building relationships with clients while supporting a smooth clinic workflow.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly, polished, and dependable.
• Strong organizational skills and attention to detail.
• Comfortable discussing pricing, promotions, and treatment options.
• Able to multitask in a busy clinical environment.
• Strong computer and scheduling-system skills.
• Reliable and punctual.

Responsibilities

• Welcome clients with a professional, warm, and attentive experience.
• Answer calls, texts, emails, and online inquiries promptly.
• Schedule, confirm, reschedule, and coordinate appointments.
• Manage daily appointment flow and patient check-in/out.
• Process payments and maintain accurate client records.
• Educate clients about treatments, memberships, and promotions.
• Support with memberships, promotions, and events.
• Maintain a clean, organized reception area and coordinate with staff.

Skills

Customer service

Communication

Organization

Scheduling

Multitasking

Tools

Scheduling software

Job description

Dr. Hong Med Spa & Wellness in Newtonville, MA is seeking a friendly Client Coordinator / Receptionist to manage front-desk operations and coordinate patient appointments. The role involves guiding clients through the scheduling process, answering inquiries, and promoting available treatments and memberships.

The ideal candidate communicates professionally, stays organized, and enjoys building relationships with clients while supporting a smooth clinic workflow.