Client Coordinator Receptionist

Dr. Hong Med Spa & Wellness; Newtonville (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dr. Hong Med Spa & Wellness in Newtonville, MA is seeking a friendly Client Coordinator / Receptionist to manage front-desk operations and coordinate patient appointments. The role involves guiding clients through the scheduling process, answering inquiries, and promoting available treatments and memberships.

The ideal candidate communicates professionally, stays organized, and enjoys building relationships with clients while supporting a smooth clinic workflow.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly, polished, and dependable.
• Strong organizational skills and attention to detail.
• Comfortable discussing pricing, promotions, and treatment options.
• Able to multitask in a busy clinical environment.
• Strong computer and scheduling-system skills.
• Reliable and punctual.

Responsibilities

• Welcome clients with a professional, warm, and attentive experience.
• Answer calls, texts, emails, and online inquiries promptly.
• Schedule, confirm, reschedule, and coordinate appointments.
• Manage daily appointment flow and patient check-in/out.
• Process payments and maintain accurate client records.
• Educate clients about treatments, memberships, and promotions.
• Support with memberships, promotions, and events.
• Maintain a clean, organized reception area and coordinate with staff.

Skills

Customer service

Communication

Organization

Scheduling

Multitasking

Tools

Scheduling software

Job description

Client Coordinator / Receptionist at Medical Aesthetic & Wellness Clinic

Job Description

We are a growing Korean medical aesthetic and wellness clinic seeking a friendly, professional, organized, and motivated Client Coordinator / Receptionist to join our team.

This position is more than a traditional front-desk role. The Client Coordinator is an important part of the client experience—from the first phone call or online inquiry through scheduling, check-in, treatment coordination, and follow-up.

We are looking for someone who is warm and welcoming, communicates professionally, stays highly organized, and is comfortable discussing aesthetic and wellness services with clients.

Key Responsibilities

• Welcome clients and provide a professional, warm, and attentive experience
• Answer incoming phone calls, text messages, emails, and online inquiries
• Schedule, confirm, reschedule, and coordinate client appointments
• Manage the daily appointment schedule and help maintain efficient patient flow
• Check clients in and out and process payments
• Respond promptly and professionally to new client inquiries
• Educate clients about available treatments, services, memberships, and current promotions
• Assist clients with selecting appropriate consultation appointments based on their interests
• Follow up with prospective clients and help convert inquiries into scheduled consultations and appointments
• Follow up with existing clients regarding appointments, treatment plans, and future visits
• Maintain accurate client information and documentation
• Assist with membership enrollment, packages, promotions, and special events
• Help maintain a clean, organized, and professional reception area
• Coordinate with providers and clinical staff throughout the day
• Protect client privacy and maintain confidentiality at all times
• Support general administrative and office responsibilities as needed

Qualifications

• Excellent customer service and communication skills
• Professional, friendly, polished, and dependable
• Strong organizational skills and attention to detail
• Comfortable speaking with clients by phone, text, email, and in person
• Comfortable discussing pricing, promotions, memberships, and treatment options
• Ability to multitask in a busy clinical environment
• Strong computer and scheduling-system skills
• Ability to work independently while also being a strong team member
• Reliable and punctual

Preferred Qualifications

Previous experience in one or more of the following is preferred:

• Medical aesthetics or med spa
• Dermatology or plastic surgery
• Medical or dental office
• Wellness clinic
• Luxury spa or skincare
• Hospitality or high-end customer service
• Front desk, receptionist, patient coordinator, or sales/customer service role

Knowledge or interest in K-Beauty, skincare, medical aesthetics, and wellness is a plus.

Who We Are Looking For

We are especially interested in someone who genuinely enjoys working with people and understands that an exceptional client experience begins before the client ever enters the clinic.

The ideal candidate is positive, attentive, proactive, detail-oriented, and comfortable building relationships with clients.

Because this role includes responding to inquiries and coordinating consultations, we are also looking for someone who is comfortable helping the clinic increase appointment bookings and maintain long-term client relationships.

If you are passionate about beauty, skincare, wellness, and providing exceptional client service, we would love to hear from you.