Aesthetic Client Care Specialist - Full Time

SkinSpirit; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Friends & Family discounts

Medical, Vision, and Dental insurance

Job summary

SkinSpirit is seeking a Client Care Administrator in downtown Austin to handle phone coverage, appointment scheduling, and client registrations. You will open and close the clinic, process transactions, and promote treatments and products with a guest-first mindset.

The role requires 1+ year of customer or sales experience, strong communication, and the ability to multi-task in a fast-paced medical aesthetics setting. Join a people-first environment that values wellbeing and ongoing training.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; aesthetic setting experience preferred.
• Excellent customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of Internet, Outlook, Excel, Word and the ability to learn new software quickly.
• Social media experience is a plus.
• Excellent, written, verbal and interpersonal skills.
• Great attention to detail and accuracy.
• Experience in medical office/understanding of cosmetic procedures/skin care products.
• Experience with Zenoti or other POS systems preferred by not required.

Responsibilities

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Skills

Customer service

Multi-tasking

Office software

Team player

Education

High School Diploma or GED

Tools

Zenoti

Job description

SkinSpirit is seeking a Client Care Administrator in downtown Austin to handle phone coverage, appointment scheduling, and client registrations. You will open and close the clinic, process transactions, and promote treatments and products with a guest-first mindset.

The role requires 1+ year of customer or sales experience, strong communication, and the ability to multi-task in a fast-paced medical aesthetics setting. Join a people-first environment that values wellbeing and ongoing training.