Aesthetic Client Care Coordinator

SkinSpirit; California (MO); On-site; USD 28,000 - 39,000; Full time

Job summary

SkinSpirit in Long Beach is seeking a Client Care Coordinator to support the daily operations of a busy medical spa. You will handle phones, scheduling, registrations, and transactions with care.

Join a people-first culture, with world-class training and a passion for exceptional guest experiences. This role emphasizes confidentiality, teamwork, and proactive client support within a dynamic clinic environment.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of Internet, Outlook, Excel, Word and the ability to learn new software quickly.

Responsibilities

• Work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service.
• Answer and screen high volume of inbound phone calls.
• Manage appointments (scheduling, moving and canceling appointments).
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Accurately complete client transactions.
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority.
• Perform opening and closing duties of the clinic.
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

Skills

Customer service

Scheduling

Multitasking

Team player

Communication

Phone etiquette

Education

High School Diploma or GED

AA preferred

Tools

Zenoti

Outlook

Excel

POS systems

Job description

SkinSpirit in Long Beach is seeking a Client Care Coordinator to support the daily operations of a busy medical spa. You will handle phones, scheduling, registrations, and transactions with care.

Join a people-first culture, with world-class training and a passion for exceptional guest experiences. This role emphasizes confidentiality, teamwork, and proactive client support within a dynamic clinic environment.