AES Proctor Coordinator

University of California, Davis; Davis (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

University of California, Davis is seeking a Coordinating role within Accommodated Exam Services (AES) under the Student Disability Center. You will coordinate student exams, oversee AES operations, and supervise about 60 student workers while handling sensitive disability information and maintaining exam integrity.

Responsibilities include scheduling testing appointments (~26,000 annually), ensuring accommodation requirements, and maintaining confidential records.

Qualifications

• High school diploma or relevant experience in a testing center.
• Ability to work independently and as part of a team with good judgment.
• Administrative support experience in a director-level office environment.
• Experience handling confidential information.
• Proficiency with Microsoft Office Suite and scheduling tools.
• Strong interpersonal and communication skills with diverse groups.
• Excellent organizational skills to manage multiple projects.
• Leadership/training experience for student staff.

Responsibilities

• 50% - Back Office Lead responsibilities and supervision.
• 40% - Proctor coordination and testing schedule management.
• 10% - Administrative support for AES operations.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Policy interpretation

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic scheduling

Email tools

Web tools

Job description

Job Summary

Under the general direction of SDC/AES Supervisor(s), coordinates student exams and administrative Accommodated Exam Services (AES) functions. In the absence of the Supervisor, oversees unit operations and serves as the lead to AES professional staff, supervises approximately 60 student workers. Manages sensitive disability and accommodation information, ensures exam security, communicates diplomatically with diverse groups such as students, faculty, staff, and administrators. Coordinate and schedules testing appointments (appx 26,000 annually) verifying that accommodation requirements are met. Maintain confidentiality and discretion in all areas. Manage and direct client/community traffic and inquiries. Creates and maintain essential confidential electronic and paper records ensuring accuracy and exam integrity.

Minimum Qualifications

• High school diploma and/or relevant experience working in a testing center.
• Experience working independently and as a team member exercising independent good judgment, problem-solving and decision-making skills in consultation with team members as appropriate.
• Experience providing complex administrative support in a Director-level office environment.
• Experience handling difficult, sensitive, and/or confidential information.
• Knowledge and experience with a variety of computer programs including Microsoft Office Suite, electronic scheduling, electronic mail, and web tools.
• Interpersonal and communication skills to tactfully and diplomatically engage with a diverse community including students with disabilities, faculty, staff, parents, prospective students, and others to provide excellent customer service.
• Organizational skills to set goals, plan and prioritize workload; and to manage several ongoing projects simultaneously in a complex work environment.
• Leadership/training skills to run/modify a structured training program aimed towards student staff and especially new student staff hires.

Preferred Qualifications

• Four years' experience working within higher education/academic setting.
• Extensive experience with student accommodation process, procedures, and services for students with disabilities.
• Experience developing policy recommendations to department management.
• Ability to work with frequent interruptions in a high paced, student-centered environment and multitask and prioritize multiple demands and requests.
• Knowledge of and ability to interpret and apply SDC departmental and university policy and procedures and applicable federal laws for providing academic accommodations to students with disabilities.

Key Responsibilities

• 50% - Back Office Lead
• 40% - Proctor coordination
• 10% - Administrative Support

Department Overview

Accommodated Exam Services under the umbrella of the Student Disability Center (SDC) within the Division of Student Affairs supports the University's academic mission, responds to students' needs for academic support services and ensures proctoring services are provided to students within the context of university policy and best practices. AES receives exams, administers them with appropriate disability accommodations, and returns them to instructors ensuring exam integrity and equitable access for students with disabilities.

Position Information

• Salary or Pay Range: $30.87/hr. - $44.25/hr.
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: BLANK AST 3
• UC Job Code: 004722
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8am-5pm
• Location: Davis, CA
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Work Environment

This unit regularly operates Monday-Friday 8:00am-8:00pm, and extended hours during peak periods. Work occasional evenings/nights and varied lunch hours to meet operational needs. Limited vacation during peak work periods.

Special Requirements

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements