AES Proctor Coordinator (BLANK AST 3)

University of California, Davis; Davis (CA); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

University of California, Davis is seeking an AES Coordinator to oversee the Accommodated Exam Services unit under the Student Disability Center. The role includes supervising ~60 student workers, coordinating testing appointments (~26,000 annually), and maintaining confidential records to ensure exam integrity.

Responsibilities cover leading back-office operations, coordinating proctoring, and providing administrative support, while upholding disability accommodations and security standards.

Qualifications

• High school diploma and/or relevant experience working in a testing center.
• Experience working independently and as a team member exercising independent good judgment.
• Experience providing complex administrative support in a Director-level office environment.
• Experience handling difficult, sensitive, and/or confidential information.
• Knowledge of Microsoft Office Suite, electronic scheduling, electronic mail, and web tools.
• Interpersonal and communication skills to engage with a diverse community including students with disabilities, faculty, staff, parents, and prospective students.
• Organizational skills to manage several ongoing projects in a complex environment.
• Leadership/training skills to run a structured training program for student staff.

Responsibilities

• 50% - Back Office Lead
• 40% - Proctor coordination
• 10% - Administrative Support

Skills

Microsoft Office

Scheduling tools

Communication skills

Team leadership

Education

High school diploma

Tools

Electronic scheduling

Web tools

Job description

Job Summary

Under the general direction of SDC/AES Supervisor(s), coordinates student exams and administrative Accommodated Exam Services (AES) functions. In the absence of the Supervisor, oversees unit operations and serves as the lead to AES professional staff, supervises approximately 60 student workers. Manages sensitive disability and accommodation information, ensures exam security, communicates diplomatically with diverse groups such as students, faculty, staff, and administrators. Coordinate and schedules testing appointments (appx 26,000 annually) verifying that accommodation requirements are met. Maintain confidentiality and discretion in all areas. Manage and direct client/community traffic and inquiries. Creates and maintain essential confidential electronic and paper records ensuring accuracy and exam integrity.

Job Summary

Under the general direction of SDC/AES Supervisor(s), coordinates student exams and administrative Accommodated Exam Services (AES) functions. In the absence of the Supervisor, oversees unit operations and serves as the lead to AES professional staff, supervises approximately 60 student workers. Manages sensitive disability and accommodation information, ensures exam security, communicates diplomatically with diverse groups such as students, faculty, staff, and administrators. Coordinate and schedules testing appointments (appx 26,000 annually) verifying that accommodation requirements are met. Maintain confidentiality and discretion in all areas. Manage and direct client/community traffic and inquiries. Creates and maintain essential confidential electronic and paper records ensuring accuracy and exam integrity.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma and/or relevant experience working in a testing center.
• Experience working independently and as a team member exercising independent good judgment, problem-solving and decision-making skills in consultation with team members as appropriate.
• Experience providing complex administrative support in a Director-level office environment.
• Experience handling difficult, sensitive, and/or confidential information.
• Knowledge and experience with a variety of computer programs including Microsoft Office Suite, electronic scheduling, electronic mail, and web tools.
• Interpersonal and communication skills to tactfully and diplomatically engage with a diverse community including students with disabilities, faculty, staff, parents, prospective students, and others to provide excellent customer service.
• Organizational skills to set goals, plan and prioritize workload; and to manage several ongoing projects simultaneously in a complex work environment.
• Leadership/training skills to run/modify a structured training program aimed towards student staff and especially new student staff hires.

Preferred Qualifications

• Four years’ experience working within higher education/academic setting.
• Extensive experience with student accommodation process, procedures, and services for students with disabilities.
• Experience developing policy recommendations to department management.
• Ability to work with frequent interruptions in a high paced, student-centered environment and multitask and prioritize multiple demands and requests.
• Knowledge of and ability to interpret and apply SDC departmental and university policy and procedures and applicable federal laws for providing academic accommodations to students with disabilities.

Key Responsibilities

• 50% - Back Office Lead
• 40% - Proctor coordination
• 10% - Administrative Support

Department Overview

Accommodated Exam Services under the umbrella of the Student Disability Center (SDC) within the Division of Student Affairs supports the University's academic mission, responds to students' needs for academic support services and ensures proctoring services are provided to students within the context of university policy and best practices. AES receives exams, administers them with appropriate disability accommodations, and returns them to instructors ensuring exam integrity and equitable access for students with disabilities.

POSITION INFORMATION

• Salary or Pay Range: $30.87/hr. - $44.25/hr.
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: BLANK AST 3
• UC Job Code: 004722
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8am-5pm
• Location: Davis, CA
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• This unit regularly operates Monday-Friday 8:00am-8:00pm, and extended hours during peak periods. Work occasional evenings/nights and varied lunch hours to meet operational needs. Limited vacation during peak work periods.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination. To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks #YouBelongHere #CA-CB