Aerospace Warranty & RMA Specialist

Epic Aircraft; Bend (OR); On-site; USD 68,770,000 - 85,962,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Vision coverage

401(k) with 3% company match

Two weeks paid time off

Seven paid holidays

Year-end bonus program

Relocation assistance not provided

Job summary

Epic Aircraft, located in Bend, Oregon, seeks a Warranty/RMA Specialist to manage non-conforming material returns, analyze warranty data, and coordinate with suppliers and internal teams. This role focuses on timely processing, accurate records, and continuous improvement in product quality and supplier performance.

The position requires detail orientation, strong organizational skills, and the ability to work independently in a fast-paced aerospace environment.

Qualifications

• Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA).
• Strong attention to detail with excellent organizational skills.
• Self-motivated and able to work independently while managing multiple priorities.
• Excellent time management and problem-solving abilities.
• Strong written and verbal communication skills with a professional, customer-focused attitude.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and data entry.
• Must be authorized to work in the United States without current or future sponsorship.

Responsibilities

• Process returns for non-conforming materials and products in a timely and accurate manner.
• Coordinate replacement parts and repair activities for warranty claims.
• Manage the logistics of shipping returned materials to and from suppliers.
• Resolve supplier disputes and warranty claims related to returned parts and materials.
• Maintain accurate, organized records of all warranty and RMA transactions.
• Review return information for accuracy and completeness before processing.
• Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management.
• Maintain and organize RMA inventory and returned materials.
• Assist Customer Service with RMA processing as needed.
• Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues.
• Maintain, review, and update warranty and RMA procedures, creating new documentation as needed.
• Recommend and implement process improvements to increase efficiency and accuracy.
• Perform other duties as assigned

Skills

Warranty administration

Returns processing

RMA

Attention to detail

Time management

Communication skills

Job description

Epic Aircraft, located in Bend, Oregon, seeks a Warranty/RMA Specialist to manage non-conforming material returns, analyze warranty data, and coordinate with suppliers and internal teams. This role focuses on timely processing, accurate records, and continuous improvement in product quality and supplier performance.

The position requires detail orientation, strong organizational skills, and the ability to work independently in a fast-paced aerospace environment.