Aerospace Warranty & RMA Specialist

Epic Aircraft, LLC

Bend (OR)

On-site

USD 33,062,000 - 41,328,000

Full time

11 hours ago
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Benefits offered by this job

100% employer-paid medical, dental, &
Vision coverage for employees
401(k) with company match
Paid time off
Paid holidays
Discretionary year-end bonus
Relocation assistance not available

Job summary

Epic Aircraft, located in Bend, Oregon, is seeking a Warranty/RMA Specialist to join the Purchasing Team. You will manage returns of non-conforming materials, ensure records are accurate, and analyze data to identify warranty trends.

You will coordinate with suppliers and internal departments to resolve claims, drive quality improvements, and handle logistics of returned parts. Some overtime and weekend work may be required.

Qualifications

  • Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA).
  • Strong attention to detail with excellent organizational skills.
  • Self-motivated and able to work independently while managing multiple priorities.
  • Excellent time management and problem-solving abilities.
  • Strong written and verbal communication skills with a professional, customer-focused attitude.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer proficiency, including Microsoft Office and data entry.

Responsibilities

  • Process returns for non-conforming materials and products in a timely and accurate manner.
  • Coordinate replacement parts and repair activities for warranty claims.
  • Manage the logistics of shipping returned materials to and from suppliers.
  • Resolve supplier disputes and warranty claims related to returned parts and materials.
  • Maintain accurate, organized records of all warranty and RMA transactions.
  • Review return information for accuracy and completeness before processing.
  • Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management.
  • Maintain and organize RMA inventory and returned materials.
  • Assist Customer Service with RMA processing as needed.
  • Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues.
  • Maintain, review, and update warranty and RMA procedures, creating new documentation as needed.
  • Recommend and implement process improvements to increase efficiency and accuracy.
  • Perform other duties as assigned

Skills

Warranty Administration
Returns Processing
RMA
Attention to detail
Time management
Communication skills
Independent work

Tools

Microsoft Office

Job description

Epic Aircraft, located in Bend, Oregon, is seeking a Warranty/RMA Specialist to join the Purchasing Team. You will manage returns of non-conforming materials, ensure records are accurate, and analyze data to identify warranty trends.

You will coordinate with suppliers and internal departments to resolve claims, drive quality improvements, and handle logistics of returned parts. Some overtime and weekend work may be required.

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