Aerospace Warranty & RMA Specialist

Epic Aircraft, LLC; Bend (OR); On-site; USD 33,062,000 - 41,328,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Vision coverage for employees

401(k) with company match

Paid time off

Paid holidays

Discretionary year-end bonus

Relocation assistance not available

Job summary

Epic Aircraft, located in Bend, Oregon, is seeking a Warranty/RMA Specialist to join the Purchasing Team. You will manage returns of non-conforming materials, ensure records are accurate, and analyze data to identify warranty trends.

You will coordinate with suppliers and internal departments to resolve claims, drive quality improvements, and handle logistics of returned parts. Some overtime and weekend work may be required.

Qualifications

• Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA).
• Strong attention to detail with excellent organizational skills.
• Self-motivated and able to work independently while managing multiple priorities.
• Excellent time management and problem-solving abilities.
• Strong written and verbal communication skills with a professional, customer-focused attitude.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and data entry.

Responsibilities

• Process returns for non-conforming materials and products in a timely and accurate manner.
• Coordinate replacement parts and repair activities for warranty claims.
• Manage the logistics of shipping returned materials to and from suppliers.
• Resolve supplier disputes and warranty claims related to returned parts and materials.
• Maintain accurate, organized records of all warranty and RMA transactions.
• Review return information for accuracy and completeness before processing.
• Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management.
• Maintain and organize RMA inventory and returned materials.
• Assist Customer Service with RMA processing as needed.
• Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues.
• Maintain, review, and update warranty and RMA procedures, creating new documentation as needed.
• Recommend and implement process improvements to increase efficiency and accuracy.
• Perform other duties as assigned

Skills

Warranty Administration

Returns Processing

RMA

Attention to detail

Time management

Communication skills

Independent work

Tools

Microsoft Office

Job description

Epic Aircraft, located in Bend, Oregon, is seeking a Warranty/RMA Specialist to join the Purchasing Team. You will manage returns of non-conforming materials, ensure records are accurate, and analyze data to identify warranty trends.

You will coordinate with suppliers and internal departments to resolve claims, drive quality improvements, and handle logistics of returned parts. Some overtime and weekend work may be required.