Warranty/RMA Specialist

Epic Aircraft, LLC

Bend (OR)

On-site

USD 33,062,000 - 41,328,000

Full time

7 hours ago
Be an early applicant
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

100% employer-paid medical, dental, &
Vision coverage for employees
401(k) with company match
Paid time off
Paid holidays
Discretionary year-end bonus
Relocation assistance not available

Job summary

Epic Aircraft, located in Bend, Oregon, is seeking a Warranty/RMA Specialist to join the Purchasing Team. You will manage returns of non-conforming materials, ensure records are accurate, and analyze data to identify warranty trends.

You will coordinate with suppliers and internal departments to resolve claims, drive quality improvements, and handle logistics of returned parts. Some overtime and weekend work may be required.

Qualifications

  • Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA).
  • Strong attention to detail with excellent organizational skills.
  • Self-motivated and able to work independently while managing multiple priorities.
  • Excellent time management and problem-solving abilities.
  • Strong written and verbal communication skills with a professional, customer-focused attitude.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer proficiency, including Microsoft Office and data entry.

Responsibilities

  • Process returns for non-conforming materials and products in a timely and accurate manner.
  • Coordinate replacement parts and repair activities for warranty claims.
  • Manage the logistics of shipping returned materials to and from suppliers.
  • Resolve supplier disputes and warranty claims related to returned parts and materials.
  • Maintain accurate, organized records of all warranty and RMA transactions.
  • Review return information for accuracy and completeness before processing.
  • Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management.
  • Maintain and organize RMA inventory and returned materials.
  • Assist Customer Service with RMA processing as needed.
  • Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues.
  • Maintain, review, and update warranty and RMA procedures, creating new documentation as needed.
  • Recommend and implement process improvements to increase efficiency and accuracy.
  • Perform other duties as assigned

Skills

Warranty Administration
Returns Processing
RMA
Attention to detail
Time management
Communication skills
Independent work

Tools

Microsoft Office

Job description

Who We Are

Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities in aerospace manufacturing, we'd love to meet you.

Who We Are

Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities in aerospace manufacturing, we'd love to meet you.

What You'll Do

As a member of the Purchasing Team, the Warranty/RMA Specialist is responsible for managing the return of non-conforming materials to suppliers and maintaining accurate, organized records throughout the return process. This role ensures all return information is complete and accurate, analyzes warranty and RMA data to identify recurring issues and trends, and collaborates with suppliers and internal departments to resolve warranty claims and material disputes. The Warranty/RMA Specialist also coordinates the logistics of returned materials and helps drive continuous improvement in product quality and supplier performance. Some overtime and weekend work may be required based on business needs.

Responsibilities
  • Process returns for non-conforming materials and products in a timely and accurate manner
  • Coordinate replacement parts and repair activities for warranty claims
  • Manage the logistics of shipping returned materials to and from suppliers
  • Resolve supplier disputes and warranty claims related to returned parts and materials
  • Maintain accurate, organized records of all warranty and RMA transactions
  • Review return information for accuracy and completeness before processing
  • Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management
  • Maintain and organize RMA inventory and returned materials
  • Assist Customer Service with RMA processing as needed
  • Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues
  • Maintain, review, and update warranty and RMA procedures, creating new documentation as needed
  • Recommend and implement process improvements to increase efficiency and accuracy
  • Perform other duties as assigned
WHAT YOU BRING TO THE TEAM
  • Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA)
  • Strong attention to detail with excellent organizational skills
  • Self-motivated and able to work independently while managing multiple priorities
  • Excellent time management and problem-solving abilities
  • Strong written and verbal communication skills with a professional, customer-focused attitude
  • Ability to work effectively in a fast-paced environment
  • Basic computer proficiency, including Microsoft Office and data entry
  • Must be authorized to work in the United States without current or future sponsorship
Helpful But Not Required
  • Experience working in an Aerospace or Manufacturing environment
Physical Requirements
  • Ability to stand and move throughout the facility
  • Ability to perform repetitive tasks with attention to detail
Compensation And Schedule

Monday Friday 7:30 a.m. 4:00 p.m.

Starting Pay: $24-$30/hr.

Benefits And Career Growth
  • 100% employer-paid medical, dental, and vision coverage for employees
  • 50% employer-paid coverage for eligible dependents
  • 401(k) retirement plan with 3% company match
  • Two weeks of paid time off accrued annually
  • Seven paid holidays each year
  • Paid company shutdown between Christmas and New Year's Day
  • Discretionary year-end bonus program
  • Company-provided work shirts
  • Performance-based pay increases
  • Access to the Epic Aircraft Flying Club
  • Ongoing training and advancement opportunities
  • Supportive team environment and company-sponsored events
  • Note: Relocation assistance is not available for this position
Build Your Future in Aerospace

Whether you're beginning your manufacturing career or looking to develop new technical skills, Epic Aircraft provides a pathway to grow in a dynamic and rewarding industry.

Epic Aircraft does not accept 3rd party agency staffing/hiring solicitation requests

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Warranty/RMA Specialist
Warranty/RMA Specialist

Epic Aircraft • Bend (OR)

On-site
USD 68,770,000 - 85,962,000
100% employer-paid medical, dental, &
Vision coverage
401(k) with 3% company match
+4
Parts & Materials Clerk
Parts & Materials Clerk

Epic Aircraft • Bend (OR)

On-site
USD 38,000 - 52,000
100% employer-paid medical, dental, &视
Employer 401(k) with company match
Two weeks paid time off per year
+5
Purchasing Agent
Purchasing Agent

Epic Aircraft • Bend (OR)

On-site
USD 50,000 - 77,000
100% employer-paid medical, dental, &视
401(k) with 3% match
Two weeks paid time off
+8
Aerospace Warranty & RMA Specialist
Aerospace Warranty & RMA Specialist

Epic Aircraft • Bend (OR)

On-site
USD 68,770,000 - 85,962,000
100% employer-paid medical, dental, &
Vision coverage
401(k) with 3% company match
+4
Liaison Engineer I/II
Liaison Engineer I/II

Epic Aircraft • Bend (OR)

On-site
USD 70,000 - 90,000
Health benefits
401(k) matching
Paid time off
+7
Aircraft Mechanic Assistant - Flight Support
Aircraft Mechanic Assistant - Flight Support

Epic Aircraft • Bend (OR)

On-site
USD 28,000 - 30,000
Health coverage
Dependent coverage
401(k) with match
+7
Avionics Technician - Flight Support
Avionics Technician - Flight Support

Epic Aircraft • Bend (OR)

On-site
USD 37,000 - 48,000
Medical coverage
Dental coverage
Vision coverage
+6
Final Assembly Technician - Entry Level in Bend
Final Assembly Technician - Entry Level in Bend

Energy Jobline ZR • Bend (OR)

On-site
USD 26,000 - 36,000
Medical coverage
Dental coverage
Vision coverage
+7
Aircraft Detailer/Shop Assistant - Flight Support
Aircraft Detailer/Shop Assistant - Flight Support

Epic Aircraft, LLC • Bend (OR)

On-site
USD 36,000 - 44,000
Employer-paid medical
Employer-paid dental
Employer-paid vision
+7
Body Shop Technician - Entry Level (Multiple Shifts Available)
Body Shop Technician - Entry Level (Multiple Shifts Available)

Epic Aircraft, LLC • Bend (OR)

On-site
USD 30,000 - 32,000
Medical coverage
Dental coverage
Vision coverage
+8