Aerospace Services Operations Director

Woodward, Inc.; Loves Park (IL); On-site; USD 191,000 - 267,000; Full time

Benefits offered by this job

401(k) match

Annual stock contribution

Tuition reimbursement

Paid holidays

Medical, dental, and vision insurance

Parental leave

Employee Assistance Program

Job summary

Woodward, Inc. is seeking a Business Operations Director to lead the fuel systems & controls services business strategy.

You will drive operational health, develop and refine KPI metrics, and oversee Customer Support, Services Sales, MRO operations, spare parts fulfillment, and partner management. This role requires building standard processes and management systems, ensuring financial performance, and guiding long-term growth with lean methods and cross-functional leadership in a

Qualifications

• Bachelor’s degree in engineering, business or related field.
• Minimum 10 years’ aerospace experience, preferably after-market services or product management.
• Proven leadership of cross-functional teams and processes.

Responsibilities

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine the key services business metrics, management systems and cadences to ensure business level KPIs are achieved.
• Develop and manage standardized communication, decision making and escalation processes.
• Support the development and execution of the long-term services growth strategy to meet fleet growth projections including determining MRO capacity needs, partner & network licensee strategy and expansion.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket field performance metrics.
• Drive continuous improvement through lean principles, lesson-learned processes, and coordination across other product lines.

Skills

Leadership

Cross-functional collaboration

Lean principles

Communication

Executive presentation

Education

Bachelor's degree in engineering or business

Job description

Woodward, Inc. is seeking a Business Operations Director to lead the fuel systems & controls services business strategy.

You will drive operational health, develop and refine KPI metrics, and oversee Customer Support, Services Sales, MRO operations, spare parts fulfillment, and partner management. This role requires building standard processes and management systems, ensuring financial performance, and guiding long-term growth with lean methods and cross-functional leadership in a