Business Operations Director

Woodward, Inc.; Rockford (IL); On-site; USD 191,000 - 267,000; Full time

Benefits offered by this job

401(k) match

Annual cash bonus

Stock contribution

Tuition reimbursement

Paid holidays

Medical, dental, vision insurance

Parental leave

Life/AD&D insurance

Employee assistance program

Job summary

Woodward, Inc. is seeking a Business Operations Director to lead the fuel systems and controls services business, driving the development and execution of the strategy and ensuring execution across Customer Support, Services Sales, MRO operations, parts fulfillment and network partner management.

You will establish standard processes, metrics and governance to hit financial and service KPIs. The role requires aBachelor’s degree in engineering, business or related field and 10+ years in aerospace

Qualifications

• Bachelor's degree in engineering, business or related technical field required.
• Minimum 10 years of experience in aerospace, preferably post-sale services, product management or customer-facing roles.
• Demonstrated leadership in cross-functional teams and management processes.

Responsibilities

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine key services business metrics, management systems and Cadences to ensure KPIs are achieved.
• Develop and manage standardized communication, decision making and escalation processes.
• Support long-term services growth strategy including MRO capacity needs and partner strategy.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials including operating plans, cost improvements and pricing strategies.
• Drive continuous improvement through lean principles and cross-functional coordination across product lines.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree in engineering, business or related technical field

Job description

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated annual base pay: $191,000(minimum) - $229,000(midpoint) - $267,000(maximum)
• Equity

All Levels are eligible for the benefits below:

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're a Business Operations Director, we have an exciting opportunity for you. The Business Operations Director will lead the development and execution of the fuel systems & controls services business strategy. This role is responsible for driving key process execution across all the critical services elements: Customer Support, Services Sales, MRO operations, Spare parts fulfillment and Services network partner management. Director will be responsible for developing standard processes, management systems and metrics to ensure critical business metrics are met including financials.

What You Will Be Doing

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine the key services business metrics, management systems and cadences to ensure business level KPIs are achieved.
• Develop and manage standardized communication, decision making and escalation processes.
• Support the development and execution of the long-term services growth strategy to meet fleet growth projections including determining MRO capacity needs, partner & network licensee strategy and expansion.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket field performance metrics.
• Drive continuous improvement through lean principles, lesson-learned processes, and coordination across other product lines.

What We Are Looking For

• Bachelor's degree in engineering, business or related technical field.
• Minimum of 10 years' experience in aerospace, preferably after-market services, product management or customer-facing roles.
• Demonstrated leadership and of cross-functional teams and management/company processes.

Desirable Characteristics:

• Strong knowledge of WWD aftermarket services operations.
• Lean and transactional process and management system experience.
• Excellent communication, negotiation and executive presentation skills.
• Ability to work in a fast-paced, matrix organization with high accountability.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.