Business Operations Director

01 & 04 Woodward, Inc.; Rockford (IL); On-site; USD 191,000 - 267,000; Full time

Benefits offered by this job

Annual cash bonus

401(k) match

Stock contribution

Tuition reimbursement

Paid holidays

Healthcare benefits

Parental leave

Employee Assistance Program

Job summary

Woodward, Inc. is seeking a senior services leader to optimize the operational health of the services business in Rockford, IL. You will drive KPIs, standardize processes, and coordinate growth initiatives across the fleet and network to meet demand.

The role requires strong leadership, cross-functional collaboration, and executive communication. The position includes a robust total rewards package with education reimbursement, and a focus on continuous improvement through lean methods.

Qualifications

• Bachelor’s degree in engineering, business or related technical field.

Responsibilities

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine the key services business metrics, management systems and cadences to ensure business level KPIs are achieved.
• Develop and manage standardized communication, decision making and escalation processes.
• Support the development and execution of the long-term services growth strategy to meet fleet growth projections including determining MRO capacity needs, partner & network licensee strategy and expansion.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket field performance metrics.
• Drive continuous improvement through lean principles, lesson-learned processes, and coordination across other product lines.

Skills

Leadership

Cross-functional collaboration

Executive communication

Lean process improvement

Education

Bachelor’s degree in engineering, business or related technical field

Job description

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $191,000(minimum) - $229,000(midpoint) - $267,000(maximum)

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

What You Will Be Doing

• Serve as the prime focal point for the operational health and excellence of the services business.
• Develop and refine the key services business metrics, management systems and cadences to ensure business level KPIs are achieved.
• Develop and manage standardized communication, decision making and escalation processes.
• Support the development and execution of the long-term services growth strategy to meet fleet growth projections including determining MRO capacity needs, partner & network licensee strategy and expansion.
• Ensure commercial and technical support meets customer expectations.
• Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket field performance metrics.
• Drive continuous improvement through lean principles, lesson-learned processes, and coordination across other product lines.

What We Are Looking For

• Bachelor’s degree in engineering, business or related technical field.
• Minimum of 10 years’ experience in aerospace, preferably after-market services, product management or customer-facing roles.
• Demonstrated leadership and of cross-functional teams and management/company processes.
• Desirable Characteristics: Strong knowledge of WWD aftermarket services operations.
• Lean and transactional process and management system experience.
• Excellent communication, negotiation and executive presentation skills.
• Ability to work in a fast-paced, matrix organization with high accountability.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

What does it mean to be part of Woodward?

It means contributing to what matters most in your career, in your community and around the world. It means being a part of rewarding experiences, where innovation, collaboration and problem-solving are at the heart of what we do.

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments.

At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future.

Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.