Aerospace Repair Operations Specialist

Gables-Engineering-Inc; Coral Gables (FL); On-site; USD 52,000 - 82,000; Full time

Job summary

Gables Engineering (a HEICO company) is seeking a highly organized Repair Operations Coordinator to support our MRO operations. In this role, you will coordinate the repair lifecycle of aerospace components and serve as a key communication link between customers, engineering, production, quality, and logistics teams.

If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want

Qualifications

• High School Diploma or equivalent.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to quickly learn and utilize ERP systems (IFS experience is a plus).
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to adapt to changing priorities in a dynamic, deadline-driven environment.
• Experience working with data, ensuring accuracy, identifying discrepancies, and supporting process improvement initiatives.

Responsibilities

• Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
• Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
• Prepare, review, and maintain repair documentation, including: Work orders, Certifications, Traceability records.
• Serve as the primary point of contact for customers regarding turnaround times, pricing and quotations, and warranty determinations.
• Escalation of critical AOG (Aircraft on Ground) situations.
• Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
• Maintain accurate information in customer portals and internal ERP systems.
• Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
• Manage digital documentation processes, including scanning, indexing, and record retention.
• Identify and recommend opportunities for process improvements within repair operations.
• Support special projects and additional operational initiatives as assigned.

Skills

Customer service

Relationship management

Communication

Organizational skills

MS Office

Outlook

ERP systems

Data analysis

Attention to detail

Adaptability

Problem solving

Education

High School Diploma

Tools

IFS ERP

Job description

Gables Engineering (a HEICO company) is seeking a highly organized Repair Operations Coordinator to support our MRO operations. In this role, you will coordinate the repair lifecycle of aerospace components and serve as a key communication link between customers, engineering, production, quality, and logistics teams.

If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want