Repair Operations Coordinator

Gables Engineering, Inc.; Coral Gables (FL); Vor Ort; USD 45.000 - 70.000; Vollzeit

Zusammenfassung

Gables Engineering, Inc. is seeking a highly organized Repair Operations Coordinator to support our MRO operations. You will coordinate the repair lifecycle of aerospace components while serving as a key communication link between customers, engineering, production, quality, and logistics teams.

If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want to hear from you.

Qualifikationen

• High School Diploma or equivalent.
• Strong customer service and relationship management.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to quickly learn and utilize ERP systems (IFS experience is a plus).
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.

Aufgaben

• Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
• Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
• Prepare, review, and maintain repair documentation, including: Work orders, Certifications, Invoices, Shipping documents, Traceability records.
• Serve as the primary point of contact for customers regarding: Repair status updates, Turnaround times, Pricing and quotations, Warranty determinations, Escalation of critical AOG situations.
• Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
• Maintain accurate information in customer portals and internal ERP systems.
• Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
• Manage digital documentation processes, including scanning, indexing, and record retention.
• Identify and recommend opportunities for process improvements within repair operations.
• Support special projects and additional operational initiatives as assigned.

Kenntnisse

Customer service

Organizational skills

Communication

ERP systems

Microsoft Office

Attention to detail

Analytical skills

Adaptability

Ausbildung

High School Diploma

Tools

IFS ERP

Jobbeschreibung

Gables Engineering (a HEICO company) is seeking a highly organized, detail-oriented Repair Operations Coordinator to support our Maintenance, Repair, and Overhaul (MRO) operations. In this critical role, you will coordinate the repair lifecycle of aerospace components while serving as a key communication link between customers, engineering, production, quality, and logistics teams.

If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want to hear from you.

About Gables Engineering:

Gables Engineering is a leader in avionics controls and advanced cockpit solutions. We partner with airlines worldwide to deliver tailored solutions and OEM's to provide advanced technology for next generation systems.

What You’ll Do

As a Repair Operations Coordinator, you will play a vital role in ensuring repairs are processed efficiently, accurately, and in compliance with aerospace industry standards.

Key Responsibilities

• Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
• Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
• Prepare, review, and maintain repair documentation, including:
  • Work orders
  • Certifications
  • Invoices
  • Shipping documents
  • Traceability records
• Serve as the primary point of contact for customers regarding:
  • Repair status updates
  • Turnaround times
  • Pricing and quotations
  • Warranty determinations
  • Escalation of critical AOG (Aircraft on Ground) situations
• Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
• Maintain accurate information in customer portals and internal ERP systems.
• Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
• Manage digital documentation processes, including scanning, indexing, and record retention.
• Identify and recommend opportunities for process improvements within repair operations.
• Support special projects and additional operational initiatives as assigned.

What We’re Looking For

Required Qualifications

• High School Diploma or equivalent.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to quickly learn and utilize ERP systems (IFS experience is a plus).
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to adapt to changing priorities in a dynamic, deadline-driven environment.
• Experience working with data, ensuring accuracy, identifying discrepancies, and supporting process improvement initiatives.

Preferred Qualifications

• Experience in an FAA Part 145 Repair Station or other regulated aerospace environment.
• Familiarity with aircraft component repair processes, rotable inventory management, or aviation supply chain operations.
• Experience supporting OEM customers, aviation programs, or contractual service agreements.
• Experience managing customer web portals or similar digital platforms.

Physical Requirements

• Primarily sedentary work with occasional standing and walking.
• Ability to exert up to 10 pounds of force when necessary.
• Visual acuity required for preparing, reviewing, and analyzing documentation and data.

Why Join Gables Engineering?

At Gables Engineering, you'll be part of a team dedicated to delivering quality, reliability, and exceptional customer service to the aerospace industry. You'll have the opportunity to work with industry professionals in a collaborative environment where your contributions directly impact operational success and customer satisfaction.

Gables Engineering is a drug free workplace and Equal Opportunity Employer D/V.