Aerospace Program Manager - Customer-Facing Execution

Ralliant; Chandler (AZ); On-site; USD 83,000 - 155,000; Full time

Job summary

PacSci EMC, a Ralliant operating company, seeks a Program Manager to own a broad portfolio of mature aerospace and defense programs, serving as the primary external customer-facing leader responsible for execution, customer confidence, financial performance, bookings, and proposals.

The role requires hands-on leadership with cross-functional collaboration, P&L ownership, and the ability to drive recovery actions on complex programs onsite in Chandler, AZ. Travel up to 25% may be required.

Qualifications

• Experience directly managing external customers and high-visibility relationships.
• Experience balancing multiple complex programs in a fast-paced manufacturing environment.
• Ability to influence without direct authority and lead cross-functional recovery actions.
• Familiarity with ETC/EAC, forecasting, margins and bookings.

Responsibilities

• Own day-to-day execution for a broad portfolio of mature/production aerospace and defense programs, serving as the external customer-facing representative.
• Manage multiple complex programs simultaneously, balancing customer priorities, schedules, contractual commitments, financial objectives, risks, and operational constraints.
• Maintain frequent customer communication, lead difficult execution conversations, and discuss issues with recovery or mitigation plans.
• Make informed decisions with incomplete information and elevate issues to protect commitments and business results.
• Own program financial performance and P&L, with understanding of ETC, EAC, forecasting and margins, with Finance support.
• Establish, report, and maintain monthly bookings and order forecasts for assigned programs.
• Partner with Pricing, Contracts, Finance and other stakeholders on proposals; ensure customer and execution requirements are captured and approvals obtained.
• Generate and release program work authorization documentation defining scope, schedules, budgets, and deliverables.
• Assess Voice of Customer feedback to understand impact and translate insights into recovery actions and growth opportunities.
• Prepare and present program reviews, customer updates, and executive-level presentations.
• Influence and align Engineering, Manufacturing, Contracts, Procurement, Finance, Quality, Strategic Sourcing, and Business Development without direct authority.
• Lead cross-functional recovery plans and ensure customer commitments are achieved.
• Maintain a hands-on presence on the factory floor to accelerate issue resolution and drive execution.
• Travel as required to support customer, supplier, program, and business needs.

Skills

Customer management

Cross-functional leadership

Communication skills

Negotiation

Financial forecasting

ERP systems

Problem solving

Education

Bachelor's degree

Aerospace/defense exp preferred

Tools

Oracle ERP

SAP ERP

Job description

PacSci EMC, a Ralliant operating company, seeks a Program Manager to own a broad portfolio of mature aerospace and defense programs, serving as the primary external customer-facing leader responsible for execution, customer confidence, financial performance, bookings, and proposals.

The role requires hands-on leadership with cross-functional collaboration, P&L ownership, and the ability to drive recovery actions on complex programs onsite in Chandler, AZ. Travel up to 25% may be required.